Miguel Huertas
Bronx,NY
Summary
Expert sales representatives with superb customer service skills and strong background meeting customer needs. Stays on top of continuous customer demands with expertise in call control and issue resolution. High-performing and adaptable in dealing with dynamic needs of ever-changing sales environments.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Inside Sales Direct Sales and Support
Microsoft
New York, NY
06.2020 - 09.2023
- Building customer/client relations for future sales and bringing in new customer
- Tracking revenue, close dates, new leads, and upcoming products
- Cultivated deep knowledge of Microsoft products versions and option to provide authoritative guidance to clients on purchasing and maintaining M365 solutions and Hardware.
- Maintained accurate records of customer interactions in a CRM system.
Product Advisor
Microsoft Experience Center
NY, NY
05.2018 - 06.2020
- Maintained up-to-date knowledge of company's products and services.
- Provided product advice to customers in-store and online.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted customers with product selection based on their needs.
PC Representative/Geek Squad Consultations
Best Buy
The Bronx, NY
09.2016 - 05.2018
- Answered questions and resolved concerns for customer support.
- Demonstrated strong problem solving skills when faced with challenging situations or complex inquiries from customers.
- Educated customers on product features and benefits to ensure they had an excellent shopping experience.
Education
High School Diploma -
New School for Arts and Sciences
06.2007
Skills
- Organization
- Sales Experience
- Customer Service
- Problem solving
- Microsoft Office Expertise
- Customer Needs Assessment
- Reliability
- Sales Support
- Multitasking
- Interpersonal Skills
- Attention to Detail
- Team Collaboration
Timeline
Inside Sales Direct Sales and Support
Microsoft
06.2020 - 09.2023
Product Advisor
Microsoft Experience Center
05.2018 - 06.2020
PC Representative/Geek Squad Consultations
Best Buy
09.2016 - 05.2018
High School Diploma -
New School for Arts and Sciences