Miguel Martinez
Customer Service Professional
Tampa,FL
Summary
Proactive Assistant Sales Manager dedicated to handling various tasks with skill and poise. Committed to building talented and successful sales teams through dynamic communication and positive reinforcement.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work History
Assistant Sales Manager
Dollar Tree
12.2022 - 04.2024
- Performed all opening and closing procedures
- Handled night bank deposits
- Processed store inventory
- Maintained a high standard of merchandising, placement, and proper display techniques to create an inviting atmosphere for customers
- Unloaded inventory from delivery truck
- Trained and developed store associates in both operations and merchandising
- Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Welcomed customers and helped determine their needs.
Cashier
Keyfood Marketplace
05.2022 - 10.2022
- Greeted customers, operated the cash register and accurately recorded all sales
- Processed all customer sales transactions, tendering cash and credit
- Directed customers who asked for specific grocery items
- Assisted in merchandising, such as stocking, pricing
- Managed self-checkout to ensure accurate customer transactions
- Maintained current knowledge of store promotions and highlighted sales to customers
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
High School Diploma -
F.D.R High School
09.2018 - 05.2022
Hillsborough Community College
Tampa, FL 05.2001 -
Skills
Customer ServiceProblem-solvingDetail Oriented
Sales expertise
Sales team supervision
Customer Assistance
Payment Collection
Drawer balancing
Cash Handling
Timeline
Assistant Sales Manager
Dollar Tree
12.2022 - 04.2024
Cashier
Keyfood Marketplace
05.2022 - 10.2022
High School Diploma -
F.D.R High School
09.2018 - 05.2022
Hillsborough Community College
05.2001 -