Miguel Martinez
South Gate,CA
Summary
Dynamic server with a strong work ethic and exceptional customer service skills developed at Bubba Gump Shrimp. Proven track record of enhancing guest engagement and satisfaction through effective upselling and prompt service. Recognized for creating a welcoming atmosphere while efficiently training new hires and resolving customer concerns.
Overview
16
16
years of professional experience
Work History
Server
Bubba Gump Shrimp
06.2022 - Current
- Cultivated strong relationships with regular customers to enhance loyalty.
- Set positive tone for dining experience as initial point of contact for guests.
- Supported colleagues during peak hours, fostering collaboration and increasing productivity.
- Followed health and safety protocols to ensure sanitary environment for customers and staff.
- Increased sales through effective upselling techniques and thorough menu knowledge.
- Explained menu items while addressing food allergy concerns to assist guests.
- Coordinated with kitchen staff for timely order delivery, resulting in customer satisfaction.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
Server
Le Pain Quotidian
03.2009 - Current
- Managed multiple tables simultaneously while maintaining high service quality.
- Provided prompt food and beverage service with a focus on customer needs.
- Utilized POS system for efficient order placement and bill management.
- Collaborated with team members during peak hours to enhance workflow.
- Executed opening and closing duties to ensure seamless service transitions.
- Maintained a clean dining area to create an enjoyable guest experience.
- Addressed customer complaints promptly to uphold positive relationships.
- Assisted in training new hires on restaurant standards and procedures.
Education
South Gate High School
South Gate, CASkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality expertise
Timeline
Server
Bubba Gump Shrimp
06.2022 - Current
Server
Le Pain Quotidian
03.2009 - Current
South Gate High School