Miguel Martinez Cruz
Buena Park,CA
Summary
Proven track record in enhancing customer satisfaction and sales revenue at Envision Toyota of West Covina, leveraging exceptional customer service and relationship-building skills. Expert in negotiation tactics and decision-making, leading to significant business growth. Excelled in managing operations and team dynamics at Crepes Bonaparte, demonstrating superior time management and interpersonal communication abilities.
Overview
5
5
years of professional experience
Work History
Sales Representative
Envision Toyota of West Covina
05.2021 - 10.2023
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
Restaurant Manager
Crepes Bonaparte
04.2019 - 04.2021
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
Education
High School Diploma -
Buena Park High School
Buena Park, CA05.2018
Skills
- Quick Learner
- Self Motivated
- Critical Thinker
- Customer Service
- Customer Relations
- Customer Relationship Building
- Interpersonal communication skills
- Relationship Building
- Negotiation Tactics
- Upselling and Cross Selling
- Objection handling
- Time Management
- Decision-Making
- Cash Handling
Languages
Spanish
Native or Bilingual
Timeline
Sales Representative
Envision Toyota of West Covina
05.2021 - 10.2023
Restaurant Manager
Crepes Bonaparte
04.2019 - 04.2021
High School Diploma -
Buena Park High School
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