MIGUEL MARTINEZ JR
Hydesville,CA
Summary
Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations through effective communication methods. A strong history of customer service experience gained through the hospitality industry and emergency management.
Overview
7
7
years of professional experience
8
8
years of post-secondary education
Work History
Guest Service Representative
Home2 Suites by Hilton / Hampton Inn and Suites, NCG Properties
Glendale, AZ
05.2018 - 10.2018
- Tri Trained for a variety of positions in the hotel industry for both Home2 Suites and Hampton Inn.
- Greet and check guests in using hotel database.
- Work with management of all departments to ensure guests are fully satisfied.
- Able to work in high stress situations independently and driven to succeed in such situation.
Guest Service Representative
Courtyard by Marriott, NCG Properties
Phoenix, AZ
10.2017 - 05.2018
- Provide highest level of service by anticipating, listening attentively, and responding promptly to guests' needs.
- Promptly handle guest service requests and guest complaints to meet and exceed guest expectations.
- Use computer system to make reservations, check-in and check-out hotel guests, process payments.
- Perform tasks such as answering phones, maintain a cash drawer, operate office equipment.
- Ensure guest and hotel safety by knowing all safety, security and emergency procedures.
Senior Emergency Communications Dispatcher
Humboldt County Sheriff’s Office
Eureka, CA
10.2021 - Current
- Responsible for initial drafting of all policies/procedure manuals within the emergency communications center.
- Oversees implementation of new training forms, established new training criteria based on proven law enforcement training programs.
- Assists the Emergency Communication Manager with the planning and direction of emergency communications activities for multiple shifts.
Emergency Communications Dispatcher
Humboldt County Sheriff’s Office
Eureka, CA
12.2019 - 10.2021
- Receives, analyzes and evaluates 911 Sheriff's emergency and business calls, inquiries and complaints, via multi-line and TDD terminals; determines proper jurisdiction and dispatches Sheriff units, ambulances or other staff and equipment or transfers calls to appropriate parties or creates a call for service.
- Operates computer consoles for call input, dispatching, accessing and providing information; accesses local, state and federal criminal justice information systems; operates teletype systems to transmit and receive information.
Market Manager
Blue Sky Farms
Litchfield Park, AZ
10.2018 - 06.2019
- Oversaw the Blue Sky Farms market for the Downtown Phoenix region to include: interactions with customers, supervising a three person team, transportation of produce, cash handling, market setup, logging all sales and maintaining accurate counts and reports of inventory sold or perished.
- Drove heavy machinery both on the farm as well as to the farmers market.
Assistant to the Director of Operations
United States Army
Sierra Vista, AZ
11.2014 - 09.2017
- Top Secret Security Clearance with Secret Compartmentalized Information Classification.
- Participated in operations discussions with high level officials
- Maintained classified reports and queries.
- Reviewed and edited operational orders affecting global operations.
- Incorporated and organized standard operating procedures utilized globally.
- Evaluated current operational strategies and recommend improvements.
- Educated operations team on best practices, company policies and service excellence standards.
Education
Master of Arts - Communication
Arizona State University
01.2021 - 12.2021
Bachelor of Science - Public Service And Public Policy
Arizona State University
01.2018 - 05.2020
High School Diploma -
Buckeye Union High School
08.2009 - 05.2014
Skills
Organization and Time Management
Decision Making
Data Entry
Training and Development
Interpersonal Communication
Leadership
Analytical and Critical Thinking
Timeline
Senior Emergency Communications Dispatcher
Humboldt County Sheriff’s Office
10.2021 - Current
Master of Arts - Communication
Arizona State University
01.2021 - 12.2021
Emergency Communications Dispatcher
Humboldt County Sheriff’s Office
12.2019 - 10.2021
Market Manager
Blue Sky Farms
10.2018 - 06.2019
Guest Service Representative
Home2 Suites by Hilton / Hampton Inn and Suites, NCG Properties
05.2018 - 10.2018
Bachelor of Science - Public Service And Public Policy
Arizona State University
01.2018 - 05.2020
Guest Service Representative
Courtyard by Marriott, NCG Properties
10.2017 - 05.2018
Assistant to the Director of Operations
United States Army
11.2014 - 09.2017
High School Diploma -
Buckeye Union High School
08.2009 - 05.2014