Miguel Melendez
Madisonville,LA
Summary
Market Manager with a proven track record at Capital One, excelling in customer relationship management and associate development. Skilled in financial oversight and performance analysis, fostering team collaboration to drive engagement along with customer satisfaction. Committed to streamlining procedures while optimizing employee talent. I am driven to lead leaders by cultivating their potential, aligning them with a shared vision and empowering them to drive meaningful impact on behaviors and results.
Overview
25
25
years of professional experience
Work History
Market Manager
Capital One
01.2018 - Current
- Liaised between senior management and front-line team members to implement effective changes and revitalize market growth.
- Networked in market to build partnerships and connections with prospects.
- Built brand awareness in local market and increased penetration with proactive strategies.
- Demonstrated products to show potential customers benefits tied to their needs.
- Held one-on-one meetings with sales team members to identify hurdles and offered insight into best remedy
Market Manager
Capital One
01.2015 - 01.2018
- Networked in market to build partnerships and connections with prospects.
- Built brand awareness in local market and increased penetration with proactive strategies.
- Demonstrated products to show potential customers benefits tied to their needs.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Held one-on-one meetings with sales team members to identify hurdles and offered insight into best remedy
Market Manager
Capital One
10.2009 - 01.2015
- Built brand awareness in local market and increased penetration with proactive strategies.
- Demonstrated products to show potential customers benefits tied to their needs.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Held one-on-one meetings with sales team members to identify hurdles and offered insight into best remedy.
Banker
Capital One
11.2008 - 10.2009
- Opened, closed, and updated accounts for customers.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Educated customers on features and benefits of banking products and services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Established rapport with new clients to increase satisfaction and loyalty.
- Maintained friendly and professional customer interactions.
Restaurant Manager
George’s Mexican Restaurant
03.2008 - 11.2008
- Reconciled cash and credit card transactions to maintain accurate records.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Motivated staff to perform at peak efficiency and quality.
Car Sales Consultant
Grand Prize Lincoln
03.2007 - 03.2008
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Answered telephone and email inquiries from potential customers.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
Retail Store Manager
Footlocker Inc.
01.2000 - 03.2008
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Completed routine store inventories.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
Education
No Degree - Business Administration And Management
Florida International University
Miami, FLSkills
- Financial oversight
- Organizational strategy development
- Customer relationship management
- Performance analysis
- Market analysis reporting
Accomplishments
2023 HLCP Graduate
2019 HLDP Graduate
Awards
2015 Lead the Way Recipient- Capital One
2006 South Florida District's Manager of the Year
2004 South Florida District's Rookie Manager of the Year
Languages
Spanish
Native or Bilingual
Timeline
Market Manager
Capital One
01.2018 - Current
Market Manager
Capital One
01.2015 - 01.2018
Market Manager
Capital One
10.2009 - 01.2015
Banker
Capital One
11.2008 - 10.2009
Restaurant Manager
George’s Mexican Restaurant
03.2008 - 11.2008
Car Sales Consultant
Grand Prize Lincoln
03.2007 - 03.2008
Retail Store Manager
Footlocker Inc.
01.2000 - 03.2008
No Degree - Business Administration And Management
Florida International University
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