Summary
Overview
Work History
Skills
Languages
Timeline
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Miguel Miranda

Bridgeport

Summary

Dynamic professional with extensive experience in operations management and customer service, notably at Fresh Paint. Excelled in problem-solving, teamwork, and customer complaint resolution, significantly enhancing customer satisfaction. Skilled in both interpersonal communication and meticulous attention to detail, adept at driving large volumes of sales and promotional strategies.

Overview

22
22
years of professional experience

Work History

Retail Sales Associate

Buried Soles
01.2020 - 12.2023
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, sold items in bulk while working with a diverse and urban community.
  • Handled sales professionally, resolving customer issues while adhering to company policies.

Auto Body Shop Manager

Fresh Paint
03.2010 - 01.2016
  • Supervised and managed shop operations and tasks.
  • Managed daily activities related to automotive repairs, painting and sales.
  • Followed all company policies and procedures to deliver quality work.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Collaborated with cross-functional team to achieve project goals on time and within budget.


Auto Body Shop Specialist

J&M Autobody Shop
01.2002 - 01.2009
  • Frequently diagnosed mechanical problems and determined how to correct issues.
  • Maintained clean and organized work area to easily locate repairing tools and equipment.
  • Monitored equipment performance to confirm proper and efficient function.
  • Identified mechanical problems and determined best solutions for correction.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Skills

  • Operations management
  • Customer service
  • Problem-solving
  • Teamwork and collaboration
  • Customer complaint resolution
  • Honest and dependable
  • Reliable and responsible
  • Attention to detail
  • Strong communication and interpersonal skills
  • Problem-solving abilities
  • Cleaning and sanitizing
  • Multitasking Abilities
  • Positive customer engagement
  • Sales and promotional strategies

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Retail Sales Associate

Buried Soles
01.2020 - 12.2023

Auto Body Shop Manager

Fresh Paint
03.2010 - 01.2016

Auto Body Shop Specialist

J&M Autobody Shop
01.2002 - 01.2009

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Miguel Miranda