Miguel Munos
Kingwood,TX
Summary
Well-qualified Dispatcher with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Dispatcher
Quantix
Pasadena, TX
08.2021 - Current
- Directed investigations to verify and resolve customer or shipper complaints.
- Maintained updated and detailed records of calls in physical and electronic database.
- Directed dispatching, routing and tracking of 45 fleet vehicles.
- Monitored flow of paperwork and directed information to appropriate departments.
- Served as mediator when appropriate to settle conflicts and discrepancies between field personnel and management.
- Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Coordinated repairs to vehicles to maintain fleet operations.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Reviewed paperwork and contracts prior to dispatching crew members to support accuracy and clarify understanding of details.
Administrative Assistant
Chameleon Wraps
Cypress, TX
06.2014 - 07.2021
- Executed record filing system to improve document organization and management.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Created presentations to inform, motivate and persuade internal and external audiences.
- Ordered and maintained adequate supply of materials, supplies and equipment.
Education
Bachelor of Science - Sports Management
Texas A&M University
College Station, TX 08.2015 - 12.2020
Skills
Schedule Management
Certification
Introduction to Project Management
Timeline
Introduction to Project Management
01-2023
Dispatcher
Quantix
08.2021 - Current
Bachelor of Science - Sports Management
Texas A&M University
08.2015 - 12.2020
Administrative Assistant
Chameleon Wraps
06.2014 - 07.2021
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