Hiking
Rock Climbing
Guitar
Miguel Pena
PROVIDENCE,RI
Summary
Dynamic and customer-focused professional with a proven track record in the hospitality industry, notably at Poindexter Coffee. Skilled in coffee expertise and cash register operation, I excel in delivering high-quality service and achieving significant sales growth. Fluent in Spanish, I leverage excellent math skills and problem-solving abilities to enhance customer satisfaction and operational efficiency.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Barista
Poindexter Coffee
06.2023 - Current
- Created wide variety of hot and cold drinks.
- Successfully prepped and prepared food items.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, commercial coffee brewers, coffee pots, and other equipment.
Restaurant Waiter
Reiners Bar and Game Room
09.2023 - 07.2024
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Cultivated warm relationships with regular customers.
- Answered customers' questions, recommended items, and recorded order information.
- Increased sales significantly by upselling higher-end products to customers.
Customer Service Associate
Walgreens
06.2022 - 03.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Processed and completed customer transactions.
- Kept eye on and maintained store item stock.
Education
Bachelor of Science - Medical Imaging
Rhode Island College
Providence, RI06-2028
High School Diploma -
Classical High School
Providence, RI06-2024
Skills
- Coffee expertise
- Hospitality
- Conversant in Spanish
- Excellent math skills
- Physical stamina
- Cash register operation
- Problem-solving
Certification
Gold Seal of Biliteracy: Spanish
Food Safe Handler Certification
Interests
Timeline
Restaurant Waiter
Reiners Bar and Game Room
09.2023 - 07.2024
Barista
Poindexter Coffee
06.2023 - Current
Customer Service Associate
Walgreens
06.2022 - 03.2023
Gold Seal of Biliteracy: Spanish
Food Safe Handler Certification
Bachelor of Science - Medical Imaging
Rhode Island College
High School Diploma -
Classical High School
Similar Profiles
Collin D. StevensonCollin D. Stevenson
Director of Operations at Masterack LLC / JB POINDEXTER &COMPANYDirector of Operations at Masterack LLC / JB POINDEXTER &COMPANY
Stuart HuddlestonStuart Huddleston
Barn Hand at Gene PoindexterBarn Hand at Gene Poindexter
Jacob VillalobozJacob Villaloboz
Sanitation Crew Member at Poindexter Nut CompanySanitation Crew Member at Poindexter Nut Company