Miguel Trevino
Rio Grande City,Texas
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cashier
H-E-B plus
Rio Grande City, Texas
05.2021 - Current
- Followed company security procedures for handling large sums of money.
- Conducted price checks for special orders or discounts as requested by customers.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Performed other duties as assigned by management.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Greeted customers and answered any questions they had about the store's products and services.
- Ensured compliance with all safety regulations within the store environment.
- Resolved customer complaints professionally in accordance with company policy.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Balanced daily transactions on a computerized point-of-sale system.
- Answered customer inquiries regarding store policies and procedures.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Worked closely with front-end staff to assist customers.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Processed sales transactions to prevent long customer wait times.
Volunteer Tech
APTUS Therapy Services
Rio Grande City, Texas
04.2024 - 08.2024
- Kept accurate records of all treatments provided and reported any changes in a timely manner.
- Monitored patient's response to treatment plan changes or modifications.
- Observed patients during treatments to ensure safety protocols were followed.
- Participated in team meetings with other healthcare professionals to discuss patient goals and progress.
- Assisted with the development of therapeutic programs for patients based on their individual needs.
- Observed patient's performance during therapy sessions and documented progress.
- Organized supplies and maintained inventory of medical equipment used in treatments.
- Provided support to occupational therapists by setting up and cleaning equipment.
- Encouraged safe practices among clients while engaging in recreational activities.
- Maintained a clean work environment by sterilizing tools before each use.
- Assisted occupational therapists in implementing treatment plans for patients.
- Helped patients complete activities of daily living such as bathing, dressing, eating.
- Promoted higher quality of life for patients and improved overall comfort and conditions by assisting with activities of daily living.
- Taught patients how to properly use therapy equipment.
- Adhered to strict safety protocols by continuously monitoring therapy areas.
- Encouraged and supported patients before and during therapy.
- Established and maintained professional relationships with therapists and patients.
- Transported patients to rooms for occupational therapy.
- Prepared therapy areas for use and sanitized equipment and items after patient appointments.
Customer Service Assistant
H-E-B plus
Rio Grande City, TX
11.2020 - 05.2021
- Developed relationships with repeat customers by recognizing individual preferences when possible.
- Responded promptly to customer inquiries about order status or product availability.
- Developed strong relationships with customers to ensure repeat business and referrals.
- Resolved customer complaints promptly and professionally.
- Greeted customers in a friendly manner and assisted with their inquiries.
- Utilized problem solving skills to resolve customer issues quickly and efficiently.
- Kept up-to-date on new products, services, promotions, and other changes that affect customer service operations.
- Ensured compliance with all applicable laws, regulations, policies, and procedures regarding customer service operations.
- Maintained a clean and organized work area at all times.
- Provided product knowledge to customers through effective communication.
- Provided assistance to customers in completing forms or applications related to their purchases.
- Handled returns and exchanges in accordance with store policies while maintaining positive customer relations.
- Adhered to company standards for quality service delivery while ensuring customer satisfaction levels remain high.
- Participated in training and other learning opportunities to expand knowledge of company and position.
- Met or exceeded customer service metrics by providing excellent customer support.
- Responded promptly and professionally to feedback, comments and complaints.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Bachelor of Science - Occupational Therapy
The University of Texas Rio Grande Valley
Edinburg, TX05-2024
High School Diploma -
Preparatory For Early College High School
Rio Grande City, TX05-2021
Associate of Interdisciplinary Studies -
South Texas College
Rio Grande City12-2020
Skills
- First Aid/CPR
- Problem Resolution
- Multitasking
- Organization
- Critical Thinking
- Collaboration
- Analytical Thinking
- Research
- Organizational Skills
- Calm Under Pressure
Affiliations
- Researcher of Exercise Science Related Material
- Cattle Rancher
- Leather Crafter
- Personal Engraver
Accomplishments
- Dean's List Spring 2023
- Dean's List Fall 2023
- Dean's List Spring 2024
- Cum Laude
Certification
- American Red Cross CPR/AED/Adult First Aid
- Alcohol Seller's License
References
References available upon request.
Timeline
Volunteer Tech
APTUS Therapy Services
04.2024 - 08.2024
Cashier
H-E-B plus
05.2021 - Current
Customer Service Assistant
H-E-B plus
11.2020 - 05.2021
Bachelor of Science - Occupational Therapy
The University of Texas Rio Grande Valley
High School Diploma -
Preparatory For Early College High School
Associate of Interdisciplinary Studies -
South Texas College
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