Miguel Trujillo
Richardson,TX
Summary
Operations and sales professional with experience in e-commerce management, digital marketing, and licensed consultative sales. Skilled in team coaching, customer relations, performance analytics, and driving growth across fast-paced environments. Bilingual in English and Spanish.
Overview
9
9
years of professional experience
Work History
Office Manager
Brusche Inc.
Plano, Texas
2023.05 - Current
- Manage daily office and operational functions for fast-paced e-commerce business, supporting leadership, customer service, content, and warehouse teams.
- Managed administrative systems, documentation, inventory tracking, purchasing, and overall office organization
- Led customer service operations and employee onboarding, training, and ongoing team support
- Coordinated office setup, facilities, and basic IT needs to ensure smooth day-to-day operations
- Supported warehouse organization, order flow, and operational improvements
- Built and maintained content sets and photographed product flat lays for website and marketing use
- Served as a cross-functional problem solver, adapting to evolving business needs across departments
Sales Digital Marketing Subject Matter Expert
Genpact LLC
Richardson , TX
2022.03 - 2023.05
- Developed and implemented digital marketing strategies to drive sales, profitability, and consistent website and social media traffic
- Planned and executed short- and long-term initiatives aligned with company growth goals
- Analyzed marketing and engagement analytics to measure performance and optimize content strategy
- Reviewed customer feedback and insights to improve tactics and track growth
- Supported, coached, and evaluated sales team members to improve productivity and performance
Content Moderator
Genpact LLC
Richardson, TX
2019.12 - 2022.03
- Provided empathetic, accurate support to community members while aligning with client mission and standards
- Maintained in-depth knowledge of client products, policies, and community guidelines
- Investigated and resolved account issues and reports of abusive or inappropriate content
- Enforced Terms of Use by reviewing flagged content within required quality and turnaround standards
- Analyzed market-specific data and user insights to improve scalable support solutions and overall user experience
Licensed Sales Agent
Allstate Insurance Co
Richardson, TX
2017.04 - 2019.12
- Formerly licensed Property & Casualty Insurance Agent in the State of Texas
- Generated and qualified leads through cold calling and proactive outreach
- Conducted consultative sales by assessing client needs, budgets, and coverage requirements
- Explained financial data, market pricing, and insurance concepts clearly to buyers and policyholders
- Delivered high-level customer service through live demonstrations, issue resolution, and calm support in high-pressure situations
Education
Some College (No Degree) - Business Communications
Richland College
Dallas, TXHigh School Diploma -
Berkner High School
Richardson, TXSkills
- Office & Operations Management
- Customer Service & Client Relations
- Team Training & Leadership
- Inventory & Production Waste Management
- Sales Support & Strategy
- Data Collection & Organization
- Problem Solving & Process Improvement
- Bilingual: English & Spanish
Timeline
Office Manager
Brusche Inc.
2023.05 - Current
Sales Digital Marketing Subject Matter Expert
Genpact LLC
2022.03 - 2023.05
Content Moderator
Genpact LLC
2019.12 - 2022.03
Licensed Sales Agent
Allstate Insurance Co
2017.04 - 2019.12
Some College (No Degree) - Business Communications
Richland College
High School Diploma -
Berkner High School