Miguel Vazquez

· Ranked #1 performer out of 16 adjusters on my team and selected by management to mentor incoming adjusters—conducted detailed investigations, determined comparative negligence, negotiated settlements, and coordinated rental/towing services to drive efficient claim resolutions.
· Conducted detailed investigations of auto claims, expertly documenting evidence to support liability determinations.
· Determined comparative negligence to expedite claim closures, enhancing resolution efficiency.
· Communicated policy coverage and prepared denial letters based on statutes, ensuring regulatory compliance.
· Negotiated settlements with clients and vendors, achieving timely resolutions and managing costs.
· Coordinated rental and towing services, improving processing speed and customer satisfaction.

· Consistently exceeded cycle-time reduction targets while handling complex, high-exposure claims.
· Executed comprehensive auto collision investigations using advanced digital forensics and field tools.
· Negotiated settlements with clients, vendors, and attorneys to achieve timely resolutions and manage costs.
· Interpreted policy terms, statutes, and contracts to assess coverage and reduce exposure for complex claims.

· Recognized for strong foundational skills, earning promotion to Senior Adjuster.
· Investigated and resolved auto claims, achieving measurable reductions in cycle time.
· Investigated and resolved auto claims, applying knowledge of contracts and state regulations for compliant resolutions.
· Streamlined coordination of rental and towing services, boosting processing speed and customer experience.
· Clarified repair methods and estimates for customers, enhancing claim understanding and satisfaction.