Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Miguel Angel Martinez II

Laredo

Summary

Results-driven customer service associate skilled in problem resolution and quality assurance. Successfully resolved customer complaints and enhanced shopping experiences through assertive communication and teamwork, aiming to drive customer satisfaction and loyalty. As professional with high standards and focus on results, adept at managing customer interactions and providing exceptional service. Known for reliability and adaptability in dynamic environments, ensuring seamless team collaboration and positive outcomes. Proficient in conflict resolution and communication, valued for positive attitude and customer-first approach. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

5
5
years of professional experience

Work History

Customer Service Associate

HEB Grocery Store
Laredo, TX
10.2025 - Current
  • Assisted customers with product inquiries and recommendations to enhance shopping experience.
  • Maintained cleanliness and organization of store displays to promote a welcoming environment.
  • Resolved customer complaints promptly, ensuring satisfaction and loyalty through effective communication.
  • Supported promotional activities by setting up displays and informing customers about ongoing sales events.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • 30 to 40 hour work weeks

Front of House Employee

Chick-fil-A
Laredo, TX
05.2025 - 10.2025
  • Provided exceptional customer service in fast-paced environment, ensuring positive dining experiences.
  • Operated point-of-sale systems efficiently, handling cash and credit transactions accurately.
  • Maintained cleanliness and organization of dining area, adhering to health and safety standards.
  • Collaborated with team members to optimize workflow during peak hours, enhancing service speed.
  • Assisted in training new staff on operational procedures and customer interaction protocols.
  • Resolved customer inquiries and complaints promptly, promoting brand loyalty and satisfaction.
  • 20 to 30 work weeks

Furniture Mover

Texas Fine Furniture
Laredo, TX
02.2025 - 05.2025
  • Transported furniture safely to customer locations, ensuring damage-free delivery.
  • Collaborated with team members to efficiently load and unload furniture from delivery trucks.
  • Assessed delivery routes for optimal efficiency, reducing travel time between stops.
  • Maintained inventory accuracy by verifying items against delivery orders before dispatch.
  • Assisted in training new employees on safety protocols and proper lifting techniques.
  • 40 to 48 hour work weeks

Train Inspector

Harbor Rail Services
Laredo, TX
06.2023 - 04.2024
  • Conducted thorough inspections of grain quality and safety standards.
  • Documented findings in compliance reports for regulatory review.
  • Utilized inspection tools to assess moisture levels and contaminants.
  • Collaborated with team members to ensure accurate sampling procedures.
  • 50 to 60 hour work weeks

Travel Consultant

Concentrix
Laredo, TX
08.2022 - 06.2023
  • Developed customized travel itineraries based on client preferences and budget constraints.
  • Resolved customer inquiries promptly, ensuring high satisfaction and repeat business.
  • Coordinated logistics for group travel, enhancing overall client experience through attention to detail.
  • Assisted clients in selecting optimal travel packages using industry-leading booking tools.
  • Trained new team members on company policies and effective customer service techniques.
  • Improved operational workflows by implementing best practices in itinerary management and communication.
  • 40 hour work weeks

Sales Associate

TJX Companies
Laredo, TX
06.2021 - 06.2023
  • Assisted customers with product selection and provided exceptional service to enhance shopping experience.
  • Maintained organized merchandise displays, ensuring compliance with visual merchandising standards.
  • Processed transactions efficiently using point-of-sale systems, minimizing customer wait times.
  • Collaborated with team members to achieve sales goals and improve store performance.
  • 15 hour work weeks

Education

High School Diploma -

United High School
Laredo, TX
05-2022

Skills

  • Customer service
  • Customer complaint resolution
  • Assertiveness
  • Quality assurance
  • Inventory control
  • Negotiation
  • Account management
  • Employee management
  • Retail marketing
  • Software troubleshooting
  • Hospitality and accommodation
  • Tactful and diplomatic
  • Calm and professional under pressure
  • Computer skills
  • Data entry
  • Relationship building
  • Calm under pressure
  • Issue and complaint resolution
  • Quality control
  • Process improvement
  • Data management
  • Employee coaching
  • Customer support
  • Problem resolution
  • Team collaboration

Languages

English
Native or Bilingual
Spanish
Professional Working

Timeline

Customer Service Associate

HEB Grocery Store
10.2025 - Current

Front of House Employee

Chick-fil-A
05.2025 - 10.2025

Furniture Mover

Texas Fine Furniture
02.2025 - 05.2025

Train Inspector

Harbor Rail Services
06.2023 - 04.2024

Travel Consultant

Concentrix
08.2022 - 06.2023

Sales Associate

TJX Companies
06.2021 - 06.2023

High School Diploma -

United High School