MIGUEL MONTES
Certified Front Desk Agent
Los Angeles,California
Summary
Meticulous Front Desk Agent with strong background in guest service environments. Adaptable, energetic and customer-oriented individual with exceptional listening skills. Devoted to delivering quality service and exceeding expectations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Hilton Checkers Hotel
Los Angeles, CA
09.2021 - Current
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Answered customer telephone calls promptly and appropriately handled needs. Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
Lead Front Desk Coordinator
SameDay Health
Los Feliz, California
06.2020 - 08.2022
- Reviewed each step of patient care and made proactive adjustments to avert issues.
- Screened patients for financial assistance and aided in preparing required funding documents.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Evaluated effectiveness of current strategies with interdisciplinary team and utilized recommendations to make permanent improvements to care standards
Security Officer
Quiet Cannon Montebello Inc
Montebello, CA
06.2017 - 12.2020
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle and by foot.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Answered alarms, investigated disturbances and contacted law enforcement personnel to escalate crises.
Education
Bachelor of Science - Public Health
California State University, Los Angeles
Los Angeles04.2026
High School Diploma -
James A Garfield High School
Los Angeles, CA06.2017
Skills
- Personable Demeanor
- Cash Handling
- Problem-Solving Skills
- Guest Satisfaction
- Front Desk Management
- Guest Services
- Credit and Cash Payments
- Check-In and Check-Out Coordination Customer Retention
- Rewards Programs
- Operational Efficiency
- Hotel Services and Hospitality
- Serve Guests
- Conflict Resolution
- Decision-Making Abilities
- Communicate Effectively
- Night Auditing
Certification
- Certified Front Desk Agent, American Hotel and Lodging Association
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Agent
Hilton Checkers Hotel
09.2021 - Current
Lead Front Desk Coordinator
SameDay Health
06.2020 - 08.2022
Security Officer
Quiet Cannon Montebello Inc
06.2017 - 12.2020
Bachelor of Science - Public Health
California State University, Los Angeles
High School Diploma -
James A Garfield High School