Mihaela Orozco
Beaumont
Summary
Dynamic and experienced server with a proven track record of delivering exceptional customer service and managing operations efficiently. Skilled in problem-solving, team communication and collaboration, menu knowledge and sales, and ensuring guest satisfaction. Seeking to expand on experience, explore management roles and deliver excellence as a hospitality professional.
Overview
9
9
years of professional experience
Work History
Delivery Driver
Doordash
Los Angeles
01.2024 - Current
- Delivered food promptly and accurately, maintaining high customer satisfaction levels throughout shifts, maintaining high ratings for over 5 years as a Dasher.
- Navigated efficiently through varied routes, optimizing delivery times while adhering to safety regulations.
- Communicated effectively with customers regarding order status and any potential delays.
- Managed multiple deliveries simultaneously, ensuring timely service in fast-paced environments.
Server, Daytime Bartender
Little Dom's
Los Angeles
06.2021 - 12.2023
- Demonstrated strong communication skills, presenting menu items in detail with regard to ingredients, cooking methods and pairings with beverages.
- Served sections of 9-10 tables, and large private parties, remembering regular guests and contributing to the excellent reputation of the restaurant.
- Pursued a Sommelier Certification, to have specialized training in wine offerings and pairings.
- Increased bill totals by suggesting drinks, desserts and other add-on purchases.
- Strong multitasking abilities and able to work efficiently in fast-paced environments.
- Achieved Employee of the Month (2x)
Server
The Combine Kitchen
Rancho Cucamonga
01.2019 - 11.2019
- Directed front-of-house staff in customer service, order taking and food delivery.
- Monitored staff performance and corrected issues promptly.
- Helped staff with selling and upselling techniques to boost per-ticket revenue.
- Trained new servers on foodservice and safety protocols, conflict mediation skills and sales strategies.
Lead Barista
Klatch Coffee
Rancho Cucamonga
11.2017 - 12.2018
- Ensured consistent quality in espresso drinks and trained staff on proper techniques.
- Implemented inventory control processes to reduce waste and increase profitability.
- Proficient in creating latte art and specialty coffee drinks to customer satisfaction.
Education
Introductory Sommelier - Wine Tasting, Service And Sales
The Court of Master Sommeliers
01.2023 - 06.2023
Skills
- Customer service
- Problem-solving
- Food handling
- Communication
- Sales techniques
- Positive attitude
- Attention to detail
- Safe driving
- Route management
- Quality assurance
- Time management
- Customer relationship management
Languages
- Elementary Spanish
- French
- Intermediate Romanian
Timeline
Delivery Driver
Doordash
01.2024 - Current
Introductory Sommelier - Wine Tasting, Service And Sales
The Court of Master Sommeliers
01.2023 - 06.2023
Server, Daytime Bartender
Little Dom's
06.2021 - 12.2023
Server
The Combine Kitchen
01.2019 - 11.2019
Lead Barista
Klatch Coffee
11.2017 - 12.2018