Mihya Pantoja
Euless,TX
Summary
Detail-oriented professional with experience in front desk operations and patient coordination. Skilled in telephone etiquette and managing multi-line systems. Committed to improving office efficiency and fostering positive patient experiences.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Phipps Family Medicine
Highland Village, TX
01.2026 - Current
- Greeted and assisted patients, ensuring a welcoming environment for all visitors.
- Managed scheduling and appointment confirmations using electronic health record systems.
- Answered multi-line phone system, directing calls to appropriate staff efficiently.
- Processed patient intake forms and verified insurance information accurately.
- Handled cash transactions and processed payments securely at front desk.
Shift Leader
HTeaO
Euless, TX
03.2025 - 01.2026
- Supervised team operations to ensure adherence to quality and service standards.
- Trained new staff on company policies and beverage preparation techniques.
- Managed inventory levels, confirming stock availability for daily operations.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Clinical Staff Assistant 1
Ut Southwestern Medical Center
Fort Worth, TX
02.2022 - 04.2024
- Supported clinical staff by coordinating patient scheduling and managing appointment logistics.
- Assisted in maintaining accurate medical records, ensuring compliance with privacy regulations.
- Facilitated communication between patients and healthcare providers to enhance care coordination.
- Streamlined office operations by implementing efficient filing systems and organization techniques.
- Cultivated strong relationships with patients over time due to consistent displays of empathy, attentiveness, and professionalism throughout their treatment journey at the clinic.
- Demonstrated flexibility in adapting to changing clinic needs, often taking on additional responsibilities during busy periods or staffing shortages.
Education
Trinity High School
Euless06-2019
Tarrant County College
Fort Worth, TXSkills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Telephone etiquette
- Problem-solving skills
- Appointment scheduling
Accomplishments
- Supervised team of 4 occasionally more staff members.
Timeline
Front Desk Receptionist
Phipps Family Medicine
01.2026 - Current
Shift Leader
HTeaO
03.2025 - 01.2026
Clinical Staff Assistant 1
Ut Southwestern Medical Center
02.2022 - 04.2024
Trinity High School
Tarrant County College