MIISA MEEKS
Aurora,IL
Summary
Compassionate Customer Service Representative with 4 years of experience in resolving inquiries and managing complaints in diverse settings. Skilled in multitasking and de-escalating conflicts while fostering trust and satisfaction. Committed to enhancing customer experiences and achieving team objectives in fast-paced environments.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Patient Access Representative
Prime Mercy medical center
Aurora, IL
04.2025 - 01.2026
- Collected and verified patient information and insurance details to ensure accurate registration.
- Registered patients through face-to-face interviews to gather comprehensive demographic and insurance information.
- Verified insurance coverage for services provided by the facility.
- Collected co-pays and other payments from patients at time of service.
- Assisted patients with paperwork and explained necessary forms clearly.
- Greeted patients warmly upon arrival at Prime Mercy Medical Center.
- Resolved patient inquiries and concerns with empathy and professionalism.
- Coordinated patient records to support clinical staff and maintain accurate patient information.
- Applied HIPAA privacy and security regulations while handling patient information.
- Created new patient accounts in EMR system.
- Obtained necessary signatures for privacy laws and consent for treatment.
CAREGIVER
AASSISTING HANDS HOME CARE
04.2024 - 05.2025
- Provided compassionate, hands-on care to clients, including assistance with daily living activities such as bathing, dressing, grooming, and meal preparation.
- Administered medication reminders and supported mobility and physical therapy routines, promoting clients' independence and recovery.
- Monitored clients' health and emotional well-being, reporting changes to family members or healthcare professionals.
- Offered companionship and emotional support to promote mental and emotional health.
- Maintained clean, safe, and comfortable living environment, enhancing clients' quality of life.
- Transported clients to appointments, errands, and social activities as needed.
ASSISTANT MANAGER
PERRY ELLIS
03.2022 - 02.2024
- Created and managed employee schedules to optimize shift coverage and enhance workflow.
- Oversee stock room operations, maintaining organization and inventory accuracy.
- Supervise shipping and receiving processes, ensuring timely and accurate handling of merchandise.
- Trained, coached, and mentored team members to elevate performance and facilitate career growth.
- Foster a positive, team-oriented work environment focused on collaboration and productivity.
- Supported daily store operations and contributed to achieving sales, service, and operational goals.
- Maintain compliance with company policies and procedures while resolving issues effectively.
CUSTOMER SERVICE REPRESENTATIVE
PROTOCOL
12.2020 - 03.2022
- Acted as a vital point of contact between individuals on parole, law enforcement agencies, and internal departments.
- Assisted parolees with movement requests, verified inmate locations, and maintained accurate and detailed documentation.
- Collaborated with dispatch and sheriff's department to uphold public safety and ensure operational compliance.
Education
DIPLOMA - High School
WEST AURORA HIGH SCHOOL
Aurora, IL 08.2016 - 12.2020
Skills
- Patient registration
- Insurance verification
- Electronic medical records
- HIPAA compliance
- Patient-centered care
- Patient issue resolution
- Payment collection
- Record keeping and documentation
- Time management and multitasking
- Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Fast-paced adaptability
- Team collaboration
- Empathetic listening
- Effective communication
- Active listening
- Patient billing support
- Inventory and schedule management
- Time management
- Patient billing support
Timeline
Patient Access Representative
Prime Mercy medical center
04.2025 - 01.2026
CAREGIVER
AASSISTING HANDS HOME CARE
04.2024 - 05.2025
ASSISTANT MANAGER
PERRY ELLIS
03.2022 - 02.2024
CUSTOMER SERVICE REPRESENTATIVE
PROTOCOL
12.2020 - 03.2022
DIPLOMA - High School
WEST AURORA HIGH SCHOOL
08.2016 - 12.2020