Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
References
Timeline
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Mikaela Allred

Fort Collins,CO

Summary

Dedicated professional with strong customer service skills in high-pressure environments. Proven ability to resolve issues, upsell products, and collaborate effectively with teams to enhance guest experiences.

Overview

4
4
years of professional experience

Work History

Server

The BROADMOOR, Diamond Resort
Colorado Springs, CO
04.2024 - 08.2025
  • Provided exceptional customer service in a high-pressure fine dining environment.
  • Collaborated with kitchen staff to ensure timely food preparation and delivery.
  • Upsold menu items and special promotions to enhance guest dining experiences.

Lead Barista

Garden of the Gods Market and Cafe
Colorado Springs, CO
05.2023 - 11.2023
  • Trained new baristas on coffee preparation and customer service standards.
  • Coordinated team schedules to ensure adequate coverage during busy periods.
  • Demonstrated exceptional customer service skills, resolving customer complaints in a professional manner.

Barista

Sacred Grounds Cafe
Colorado Springs, CO
05.2021 - 08.2022
  • Handled cash register transactions and processed customer payments efficiently.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Prepared and served coffee, espresso drinks, blended coffees, and teas.

Education

Bachelor of Science - Biomedical Sciences

Colorado State University
Fort Collins, CO
05-2028

Skills

  • Customer service
  • Time management
  • Problem solving
  • Team collaboration
  • Critical thinking
  • Liquor, wine, and food service

Accomplishments

  • Honor Roll 2020-2024
  • High School Cheer Captain (2023-2024)
  • High School Swim Captain (2023-2024)

Affiliations

  • Active member of Gamma Phi Beta sorority
  • Corresponding Secretary for Gamma Phi Beta (2024- present)

References

References available upon request.

Timeline

Server

The BROADMOOR, Diamond Resort
04.2024 - 08.2025

Lead Barista

Garden of the Gods Market and Cafe
05.2023 - 11.2023

Barista

Sacred Grounds Cafe
05.2021 - 08.2022

Bachelor of Science - Biomedical Sciences

Colorado State University

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