Mikaela Busse
Oswego,IL
Summary
Cabana Attendant supporting guest service in a busy waterpark setting. Delivers food orders, payment handling, and guest assistance while coordinating closely with team members to keep service moving. Resolves customer concerns quickly and helps maintain a positive guest experience during high-volume shifts.
Overview
2
2
Languages
4
4
years of professional experience
Work History
Lacrosse Coach
East Ave
Naperville, IL
05.2026 - Current
- Led warmups and skill drills that kept players engaged and focused throughout practice sessions.
- Reviewed game plans with athletes and adjusted instruction based on performance during scrimmages.
- Coordinated team communication to keep players informed about schedules, expectations, and upcoming events.
- Provided feedback on individual performance to support player development and stronger in-game decision making.
- Monitored practice safety and maintained an organized environment for drills, equipment, and player movement.
- Guided athletes through basic techniques to build consistency, confidence, and stronger fundamentals.
Cabana Supervisor
Raging Waves
Yorkville, IL
06.2022 - 08.2026
- Resolved [number]% of guest complaints by addressing issues promptly and keeping service smooth during busy shifts.
- Supported [number] guest orders per shift by coordinating food delivery and communicating special requests with cabana team members.
- Delivered food orders to guests promptly while keeping accuracy high and adapting to changing service demands.
- Processed food orders and payment transactions accurately using POS systems and cash-handling procedures.
- Communicated guest requests and special orders clearly with team members to keep service coordinated.
- Handled guest concerns professionally while maintaining a positive cabana experience throughout the visit.
Cashier
Party City
Oswego, IL
10.2023 - 03.2024
- Greeted customers promptly and answered basic product questions with clear, courteous service.
- Balanced register drawers and handled cash according to store procedures throughout each shift.
- Maintained an organized checkout area to support smooth customer flow and reduce delays.
- Supported front-end tasks by restocking bags, receipt paper, and other register supplies.
Court Monitor
Altitude Trampoline Park
Oswego, Illinois
11.2022 - 04.2023
- Monitored trampoline areas to keep guests participating safely and followed park rules consistently.
- Enforced park rules with clear, respectful direction to maintain order across active play areas.
- Addressed guest complaints professionally and used problem-solving skills to de-escalate concerns.
- Reported unsafe behavior to management promptly and supported follow-up actions when needed.
- Cleaned the facility after operating hours and contributed to a safe, organized environment for the next day.
Education
High School Diploma - undefined
Oswego High School
Oswego, ILSkills
- Order accuracy
- Teamwork and collaboration
- Menu knowledge
- Customer service
- Guest seating
- Order taking
- Banquet service
- Safe food handling
- Cash handling
- Table setup & cleanup
- POS systems
- Food running
- Drink service
- Server training
Accomplishments
Student Athlete at North Central College playing lacrosse and studying criminology/High Honor Roll Student
Languages
English
Proficiency indicated by five filled bars
Interests
9 years experienced Lacrosse Player, 2 year experienced Girls Wrestler, 3 year experienced Girls Track and Field athlete, Attends school events
Timeline
Lacrosse Coach
East Ave
05.2026 - Current
Cashier
Party City
10.2023 - 03.2024
Court Monitor
Altitude Trampoline Park
11.2022 - 04.2023
Cabana Supervisor
Raging Waves
06.2022 - 08.2026
High School Diploma - undefined
Oswego High School