Mikaela Chee

• Travel between three different salons: Redmond, Bellevue & Bothell
• Resolved client inquiries and concerns promptly, enhancing overall customer experience at the salon.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Maintained organized and clean front office area to create a professional and welcoming a professional and welcoming environment for visitors and employees.
• Scheduled, coordinated and confirmed appointments and meetings.
• Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
• Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
• Enhanced customer satisfaction by providing efficient and professional front desk services.
• Scheduled appointments accurately using reservation software, reducing conflicts or double bookings.
• Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
• Resolved customer issues quickly and notified supervisor immediately when problems escalated.
• Managed front desk operations, ensuring smooth guest check-in and check-out processes.
• Coordinated appointment scheduling for clients, optimizing service availability and client satisfaction.
• Trained new staff on front desk procedures and customer service techniques to enhance team performance.
• Developed and maintained positive relationships with clients, fostering repeat business and loyalty.

• Currently I babysat, monitored children in home and in public, prepared food for them, cared for home after children went to bed, established behavior expectations, and organized various activities for children to stay entertained.
• Supervised children's activities to ensure safety and engagement.
• Developed age-appropriate learning activities tailored to individual needs.
• Communicated effectively with parents regarding children's progress and behavior.

• Managed daily store operations, ensuring optimal customer experience and adherence to brand standards.
• Oversaw inventory management, including stock replenishment and organization to maximize sales opportunities.
• Trained and mentored new staff on product knowledge and sales techniques, enhancing team performance.
• Led visual merchandising efforts, creating appealing displays that aligned with seasonal promotions and brand identity.
• Conducted cash handling procedures with accuracy, maintaining financial integrity during shifts.
• Collaborated with management to implement training programs that improved employee engagement and customer service skills.
• Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
• Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
• Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
• Managed store personnel by delegating tasks and supervising daily operations.
• Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.

• While working at Urban I have done several things. I greet customers as they come in and say goodbye to them as well. I ring customers up at the register along with doing returns and answering the phone. I help customers in the fitting room, and while doing these things I tag shipment and recover the store as much as I can.
• Delivered exceptional customer service, ensuring positive shopping experiences and fostering brand loyalty.
• Assisted in inventory management, conducting regular stock checks to ensure availability of popular merchandise.
• Trained new sales associates on product knowledge, sales techniques, and company policies to enhance team performance.

• Served primarily as cashier while also supporting Guest Services and assisting other departments. My responsibilities included answering the phone, welcoming customers in, organizing and cleaning the front of the store, hanging clothing up for the apparel department and helping customers with issues they were having.
• Resolved customer inquiries and issues, ensuring exceptional service quality and satisfaction.
• Collaborated with team members to enhance product knowledge and improve customer engagement strategies.
• Facilitated training sessions for new employees, promoting adherence to company policies and procedures.

Remote