Mikaela Condez
Laie,HI
Summary
Adept at enhancing student relations and data organization, I excelled as a Lead Writing Tutor at Reading Writing Lab BYU-Hawaii, where I significantly boosted students' writing confidence. My expertise spans administrative tasks and academic standards, underscored by a track record of fostering strong customer relationships and efficiently managing resources.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Student Assistant
Academic Advising BYU-Hawaii
05.2024 - Current
- Provided excellent customer service to students and academic advisors at the front desk, addressing inquiries and concerns promptly.
- Greeted incoming office visitors, answered questions, and directed individuals to office locations.
- Enhanced office efficiency by organizing and maintaining files, records, and resources.
- Performed clerical tasks such as photocopying, scanning documents efficiently while maintaining confidentiality when necessary.
Lead Writing Tutor
Reading Writing Lab BYU-Hawaii
01.2023 - 05.2024
- Direct individual and group tutoring sessions with tutees who are diverse students at BYU-Hawaii
- Organize two workshops each semester to facilitate college students’ writing and grammar skills
- Increased student confidence in their writing abilities through consistent encouragement and support.
- Established trust with students by creating a welcoming atmosphere that values mutual respect, patience, and empathy during all interactions.
Lead Missionary (Sister Training Leader)
The Church Of Jesus Christ Of Latter-day Saints
05.2018 - 12.2019
- Facilitated workshops during district meetings and zone councils comprising 10+ volunteers
- Trained 10 new women volunteers on effectively sharing the gospel of Christ in Cebuano language with good time management and active listening skills.
- Managed a group of 22 individuals to provide quality service for their physical, mental, and emotional health
Senior Operations Representative
Capital One Philippines Support Services Corp.
02.2018 - 05.2018
- Listened attentively to 15+ diverse customers every week to address and resolve issues on digital app and credit card.
- Developed strong customer relationships by addressing concerns promptly and providing solutions that exceeded expectations.
- Displayed expertise in product and service knowledge adhering to company policies and procedures.
Education
Bachelor of Science - Psychology
Brigham Young University-Hawaii
Laie, Hawaii12-2025
Skills
- Data organization
- Administrative tasks
- Academic standards
- Student relations
Certification
CRLA (College Reading and Learning Association): Certified Master Tutor
Languages
English
Full Professional
Cebuano
Full Professional
Tagalog
Native or Bilingual
Timeline
Student Assistant
Academic Advising BYU-Hawaii
05.2024 - Current
Lead Writing Tutor
Reading Writing Lab BYU-Hawaii
01.2023 - 05.2024
Lead Missionary (Sister Training Leader)
The Church Of Jesus Christ Of Latter-day Saints
05.2018 - 12.2019
Senior Operations Representative
Capital One Philippines Support Services Corp.
02.2018 - 05.2018
CRLA (College Reading and Learning Association): Certified Master Tutor
Bachelor of Science - Psychology
Brigham Young University-Hawaii
Similar Profiles
Angel RamosAngel Ramos
Lead Student Mentor at Academic Success and Undergraduate Advising(CSUSB)Lead Student Mentor at Academic Success and Undergraduate Advising(CSUSB)
William Smith, M.AWilliam Smith, M.A
Vice President of The Professional Development and Diversity Board at Missouri Academic Advising AssociationVice President of The Professional Development and Diversity Board at Missouri Academic Advising Association
Seth Leung Woo-GabrielSeth Leung Woo-Gabriel
Student Assistant at Academic Success Center and Advising, Texas Wesleyan UniversityStudent Assistant at Academic Success Center and Advising, Texas Wesleyan University