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Detail-oriented and enthusiastic Health Care Associate with a background in Health Education and Ophthalmic testing with a keen interest in advancing ophthalmic research.
An AOA-certified Paraoptometric. Proficient in GCP guidelines, clinical office procedures, data entry, and patient care. Up-to-date on HIPAA guidelines and the proper use of PHI. Works effectively both independently and collaboratively within teams. Extensive travel experience enhances adaptability and capability for managing multi-site trials. Skilled in ocular imaging, data collection, with a passion for improving vision care through evidence-based research.

Capable and dedicated certified navigator for Illinois Health Insurance and patient services specialist at a Federally Qualified Health Center with experience in patient management, practiced in working collaboratively with medical staff to provide optimal patient care, and proficient at communication and developing strong patient relationships. Compassionate Patient Services Specialist known for high productivity and efficient task completion. Possess specialized skills in patient communication, appointment scheduling, and medical billing. Excel at empathy, active listening, and conflict resolution, ensuring positive patient experiences and streamlined office operations.

Resolute leader, experienced as a financial professional and branch/customer service manager with a warm and friendly demeanor always! Skilled at conflict resolution. Team builder who is acutely attentive to clients and teammates needs. Punctual analytical person and avid multitasker. History of being an essential part of the management team and instrumental in providing effective solutions that produce immediate impact and contribute to the establishment’s long-term success.

Bilingual Patient Services Specialist with strengths in patient management, customer service, and organizational skills. Experienced in coordinating healthcare processes and efficiently handling patient inquiries.
Dedicated Patient Services Specialist known for strong communication and teamwork skills. Proven ability to assist patients in managing their healthcare needs and streamline administrative processes for improved service delivery.

Mikaela Gutierrez

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Patient Services Specialist

Call Center Representative- Remote

Rec Leader 1 AMPM Before and After School Care

Server

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Bachelor of Science in Nursing (BSN) -

Associates in Applied Science: Nursing (AASN) -

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Patient Services Specialist

Call Center Representative- Remote

Rec Leader 1 AMPM Before and After School Care

Server

Bachelor of Science in Nursing (BSN) -

Associates in Applied Science: Nursing (AASN) -

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