Mikaela Pennisi
West Palm Beach,FL
Summary
A results-driven individual with experience in handling clerical and customer service tasks. Organized and dependable, who is successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Cocktail Server - El Tovar Hotel
Xanterra South Rim LLC.
06.2023 - Current
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Boosted beverage sales through strategic upselling techniques and promoting daily specials.
- Maximized sales of specials and cocktail drinks by thoroughly promoting to customers and maintaining great salesmanship.
Bartender/Server
Allora's
01.2023 - 05.2023
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
- Served high customer volumes during special events, nights, and weekends.
Restaurant Hostess
Cooper's Hawk Winery and Restaurant
06.2022 - 01.2023
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Monitored dining area to assess server capacity and estimate wait times.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Post Closer/Real Estate Assistant
Mathison Whittles, LLP
12.2015 - 01.2023
- Completed post-closing quality control evaluations of originated mortgage loans.
- Composed, edited, and typed complex memos and reports with job-related software.
- Sending necessary documents for recording and issuance of final title policies to owners and lenders after full disbursement of file.
- Receiving and reviewing incoming title policies, recorded mortgages, and warranty titles.
Education
Some College (No Degree) -
Palm Beach State College
Palm Beach Gardens, FLHigh School Diploma -
William T. Dwyer High School
Palm Beach Gardens, FL06.2022
Skills
- Reliable
- Efficient
- Detail-Oriented
- Customer Service
- Organization and Efficiency
- Research and Analytical Skills
Languages
Spanish
Native or Bilingual
Timeline
Cocktail Server - El Tovar Hotel
Xanterra South Rim LLC.
06.2023 - Current
Bartender/Server
Allora's
01.2023 - 05.2023
Restaurant Hostess
Cooper's Hawk Winery and Restaurant
06.2022 - 01.2023
Post Closer/Real Estate Assistant
Mathison Whittles, LLP
12.2015 - 01.2023
Some College (No Degree) -
Palm Beach State College
High School Diploma -
William T. Dwyer High School
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