Mikaila Biddle
Manhattan,KS
Summary
Customer-oriented Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws.
Overview
3
3
years of professional experience
Work History
Restaurant Waiter
Agave Azul
01.2024 - 08.2024
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
Checker
Lowes
08.2023 - 01.2024
- Assisted customers with bagging their purchases, providing swift and attentive service.
- Handled cash transactions securely, adhering to strict cash handling procedures at all times.
- Maintained a clean and safe work environment by following company guidelines and reporting any hazards or issues promptly.
- Exceeded performance targets consistently, demonstrating strong multitasking abilities under pressure.
Customer Service Representative
Pizza Hut
03.2021 - 04.2022
- Delivered exceptional customer service as a server, ensuring guest satisfaction through attentive care and efficient order management
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education
High School Diploma -
Ulysses High School
Ulysses, KS08.2024
Skills
- Order Taking
- Cleanliness
- Service Quality
- Table Setting
- Food safety awareness
- Cash Handling
- Sales Techniques
- Problem-Solving
- Teamwork and Collaboration
- Team Leadership
- Multitasking
Timeline
Restaurant Waiter
Agave Azul
01.2024 - 08.2024
Checker
Lowes
08.2023 - 01.2024
Customer Service Representative
Pizza Hut
03.2021 - 04.2022
High School Diploma -
Ulysses High School
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