Mikaila Turner
Tunica,MS
Summary
With a proven track record at American Income Life Insurance Company, I excel in customer service and am a licensed insurance agent. Demonstrating professionalism and ethics, I've significantly enhanced client trust and loyalty. My expertise not only covers effective customer follow-up but also extends to driving sales through accurate quotes, showcasing a blend of hard and soft skills vital for success.
Overview
2025
2025
years of professional experience
Work History
Insurance Agent
American Income Life Insurance Company
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
Packer
Amazon
04.2024 - 12.2024
- Maintained a clean and organized work environment, promoting safety and productivity.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
- Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
Soft Count Team Member
Horseshoe Casino
08.2023 - 11.2023
- Collaborated with other team members to consistently meet deadlines and maintain high-quality work standards.
- Identified discrepancies in financial reports, promptly reporting issues to management for resolution.
- Demonstrated excellent attention to detail while counting large sums of money quickly and accurately.
- Communicated effectively with supervisors regarding any discrepancies or issues encountered during the soft count process.
Material Handler
DHL Supply Chain
07.2021 - 10.2022
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Kept storage areas organized, clean, and secure to fully protect company assets.
Front Desk Clerk
Gold Strike Casino
09.2019 - 09.2020
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
- Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
Technica Support Representative
Agilent Technolgies
03.2018 - 04.2019
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
- Used ticketing systems to manage and process support actions and requests.
Cashier
Krogers Grocery Store
01.2017 - 10.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
ABBA Institution Of Learning
Greenville, MS01.2019
Skills
- Customer service
- Licensed insurance agent
- Professionalism and ethics
- Quotes and sales
- Customer follow-up
Timeline
Packer
Amazon
04.2024 - 12.2024
Soft Count Team Member
Horseshoe Casino
08.2023 - 11.2023
Material Handler
DHL Supply Chain
07.2021 - 10.2022
Front Desk Clerk
Gold Strike Casino
09.2019 - 09.2020
Technica Support Representative
Agilent Technolgies
03.2018 - 04.2019
Cashier
Krogers Grocery Store
01.2017 - 10.2018
Insurance Agent
American Income Life Insurance Company
High School Diploma -
ABBA Institution Of Learning
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