Mikala Yakush

• Processed customer transactions accurately using point-of-sale systems.
• Assisted in maintaining store organization and cleanliness standards.
• Provided exceptional customer service, addressing inquiries and resolving issues promptly.
• Stocked shelves with merchandise, ensuring product availability for customers.
• Ensured timely preparation of food, coffee, and baked goods to meet customer demand.
• Handle tobacco and liquor sales
• Check in delivery’s
• Use pos and lottery system
• Trained new staff on cash handling procedures and store policies effectively.
• Implemented best practices for safety and compliance in daily operations.
• Greeted customers entering store and responded promptly to customer needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Built relationships with customers to encourage repeat business.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Helped customers complete purchases, locate items, and join reward programs.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Assisted customers with returns, refunds and resolving transaction issues.
• Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.

• Resolved customer complaints professionally, leading to improved customer relations and loyalty.
• Handled multiple payment methods securely, minimizing discrepancies and potential losses.
• Answered questions about store policies and addressed customer concerns.
• Enhanced customer satisfaction by providing efficient and accurate cash transactions.
• Contributed to store success by maintaining high standards of cleanliness throughout the facility.
• Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
• Ensured compliance with company policies and procedures while processing transactions efficiently.
• Facilitated positive shopping experience, greeted customers warmly upon entry.
• Implemented loss prevention strategies, reducing instances of theft at checkout.
• Developed rapport and fostered brand loyalty by offering personalized service.
• Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
• Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
• Boosted team efficiency, shared best practices in cash handling and customer interaction.

• Welcomed customers and helped determine their needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Restocked and organized merchandise in front lanes.
• Stocked, tagged and displayed merchandise as required.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
• Promoted store promotions and incentive programs to increase overall sales revenue.
• Provided backup support for other departments when needed, showcasing versatility within the retail environment.

• Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
• Maintained professional and friendly demeanor during deliveries to uphold company reputation.
• Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
• Followed proper safety procedures and protocols while loading, unloading and operating vehicles.

• Addressed customer needs and made product recommendations to increase sales.
• Monitored inventory levels, reporting discrepancies to management for resolution.
• Collaborated with team members to improve workflow efficiency during peak hours.
• Streamlined checkout process for increased efficiency and reduced waiting times.

• Contributed to significant decrease in queue times by streamlining checkout process.
• Prepared diverse menu items following recipes and safety standards.
• Prepared and cooked diverse menu items following standardized recipes.
• Implemented quality control measures to enhance dish presentation and flavor consistency.
• Operated delivery vehicles safely and efficiently in compliance with traffic regulations.
• Navigated routes efficiently to ensure timely deliveries and pickups.
• Assisted in loading and unloading cargo, ensuring proper handling procedures.
• Communicated with dispatch to confirm schedules and address issues promptly.
• Inspected vehicles daily to maintain safety and operational standards.

• Followed all relevant traffic laws and safety regulations.
• Utilized GPS and other navigation tools to plan routes and stay on schedule.
• Achieved safe driving records by consistently following traffic rules and regulations.
• Delivered goods and products to customer on time and in excellent condition.

• Maintained accurate delivery logs and reports for record-keeping purposes.
• Trained new drivers on safety protocols and company policies effectively.
• Implemented route optimization strategies to reduce fuel consumption and travel time.
• Developed relationships with clients through professional communication and service excellence.

• Mentored new employees on cashier duties and best practices, improving overall staff performance.
• Enhanced customer loyalty by participating in rewards program enrollment.
• Ensured accuracy in financial transactions, reconciled cash with receipts daily.
• Improved store atmosphere with thorough and prompt cleaning of checkout area.

Managed daily operations of family ice cream shop, including opening the store and handling cash register and machines.

Distributed flyers before store opening each morning.

Excelled in outdoor signage display.