Mikalah Ferguson
Tampa,FL
Summary
Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere.
Overview
1
1
Certification
Work History
Hostess
Outback Steakhouse
Tampa, FL
01.2023 - 05.2023
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Accommodated special seating requests for guests to enhance satisfaction.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Advised customers about special offerings and menu items to help drive sales.
- Provided patrons with estimated waiting times during peak service hours.
Education
High School Diploma -
Alonso High School
Tampa, FL05.2023
Skills
- Customer Service
- POS Systems and Ordering Platforms
- Quality Control
- Prepare Food
- Maintaining Clean Work Areas
- Multi-Line Telephone Systems
- Guest Satisfaction
- Room Preparation
- Warm and Friendly
Certification
FFA (Future Farmers of America- Agriculture Associate certification)
Timeline
Hostess
Outback Steakhouse
01.2023 - 05.2023
High School Diploma -
Alonso High School