Mikalayla K. Ginyard
(Mika Ginyard)
Columbus,OH
Summary
Welcoming clerical professional with ~5 years of experience in a healthcare office setting assisting patients and colleagues. Positive and upbeat attitude while greeting and interacting with patients, answering calls, scheduling, and problem resolution. Accurate when entering information in EPIC, IHIS, Adobe, Microsoft Office/Sharepoint, and keeping organized filing systems both paper and electronic. Organized and dependable candidate with a positive attitude and willingness to take on added responsibilities to meet team goals. Detail-oriented team player with an ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Front Desk Receptionist
The Ohio State University, College Of Dentistry
Columbus, OH
03.2023 - 05.2023
- Responsible for greeting patients at front desk and engaging in pleasant conversations while managing check-in and check-out process.
- Managed files and records with designated EHR system (Axium) by coordinating/gathering all documentation related to the patient charts, while maintaining confidentiality of sensitive data to protect patient and business information in accordance with HIPPA compliance.
- Answered multi-line phone system and transferred callers to appropriate department or staff member. Resolved patient issues quickly; notified supervisor immediately when problems escalated, and meticulously noted each conversation/interaction with patients.
- Provided a variety of clerical support services through data entry and filing to keep records updated for easy retrieval in collaboration with other members of the patient-focused care team.
- Acted as a liaison between clinic and patient financial services department on behalf of residents and faculty.
- Scheduled, coordinated, and confirmed patient appointments and meetings with residents in the Graduate Periodontology clinic.
- Trained new care team members on college of dentistry procedures, patient-focused customer service, and issue resolution in accordance with college and clinic policy.
- Organized, maintained and updated information in computer databases. Handled assignments independently with good judgement, critical thinking skills, and efficiency.
Case Manager (Fraud)
(NDA)
Grove City, OH
05.2022 - 12.2022
- Partnered with physicians, social workers, registered nurses, providers, and data analysts to compile and organize all patient care, treatment plans, and documented procedures/interventions in electronic and paper charting systems with the use of Microsoft office and Adobe.
- Using the inquires sent by state and federal agency data requests from specific providers to form coordinated responses based on physician advice, insurance limitations, and procedural costs in accordance with Medi-medi, Medicare, and Medicaid.
- Audited providers in the Mid-west to determine if fraud was committed through a random selection of patient medical records for appropriate, accurate, and complete data sets to assure compliance outlined by Medi-Medi, Medicare, and Medicaid guidelines for providers that accept patients with this insurance.
- Provided education on health and nutrition for patients to maintain healthy habits and wellbeing.
- Analyzed trends and data to inform decision-making and program development.
Mortgage Loan Processor Assistant
Huntington National Bank
Gahanna, OH
08.2020 - 04.2022
- Communicated with originator and applicant concerning progress of "paid-off" status with mortgage on file.
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Handled any conditions sent from underwriting departments to set up and complete the paid loan submission packages.
- Prepared file for final clear-to-close by branch management, and sent to third-party county recorders for customer's respective state to be coordinated closing process with attorneys, title companies, and government clerks.
- Maintained accurate records of loan processing activities and documents in CRM system.
- Developed comprehensive understanding of loan processing regulations and laws to be fully compliant.
- Consulted with outside vendors to identify and resolve loan closing issues.
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
Administrative Assistant
The Ohio State Wexner Medical Center
Columbus, OH
04.2017 - 07.2020
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient. Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Managed filing system, entered data and completed other clerical tasks. Used IHIS and EPIC for outside and internal patient document organization and management.
- Answered phone for routing calls, delivering messages to staff, faculty, and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Established administrative work procedures to track staff's daily tasks.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency. Volunteered to help with special projects of varying degrees of complexity.
- Operates in accordance with HIPPA compliance for all date entry: scanning, indexing, organizing, and maintaining PHI in OSUWMC's Colon & Rectal, Gen/GI, Trauma, Critical Care & Burn departments.
- Scheduled in-person follow-up appointments for clinic days and times outside of the regular surgery and procedure appointments within the hospital.
Education
Bachelor of Arts - International Studies: Security And Intelligence
Ohio State University
Columbus, OH 08.2016 - 05.2020
Skills
Scheduling
Skilled in Microsoft Office & Adobe
Problem-solving
Office administration
Typing: 64 WPM
HIPPA compliant
Detail Oriented and Organized
Timeline
Front Desk Receptionist
The Ohio State University, College Of Dentistry
03.2023 - 05.2023
Case Manager (Fraud)
(NDA)
05.2022 - 12.2022
Mortgage Loan Processor Assistant
Huntington National Bank
08.2020 - 04.2022
Administrative Assistant
The Ohio State Wexner Medical Center
04.2017 - 07.2020
Bachelor of Arts - International Studies: Security And Intelligence
Ohio State University
08.2016 - 05.2020