Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Mikalia Cruz

Lebanon

Summary

Developed strong organizational and data management skills in fast-paced pharmaceutical environment. Transitioning to new field, bringing experience in managing detailed records and ensuring accuracy under pressure. Looking to leverage these skills in dynamic and challenging new role.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Pharmacy Technician

Valerie Franceschini
04.2023 - 01.2024
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Counted and labeled prescriptions with correct item and quantity.

Cashier Team Lead

Ahmed
08.2020 - 08.2022
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Processed both cash and card purchases and returns.
  • Communicated with customers and team members to solve problems.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
  • Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.

Education

Pharmacy

Rutgers University
New Brunswick, NJ

High School Diploma -

Voorheen High School
Glen Gardner, NJ
06-2022

Skills

  • Problem-solving skills
  • Team collaboration
  • Confidentiality and HIPAA
  • Workflow optimization
  • Answering customer questions
  • Data entry
  • Problem resolution
  • Computer proficiency
  • Complaint handling
  • Follow-up skills

Certification

  • Licensed Pharmacy Technician - State Boards of Pharmacy.

Languages

Spanish
Full Professional
English
Full Professional

Timeline

Pharmacy Technician

Valerie Franceschini
04.2023 - 01.2024

Cashier Team Lead

Ahmed
08.2020 - 08.2022

Pharmacy

Rutgers University

High School Diploma -

Voorheen High School

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Mikalia Cruz