Summary
Work History
Education
Skills
Timeline
Generic

Mikalie Hope

Cantonment

Summary

Dynamic professional with experience in healthcare and management. Skilled in effective communication, problem-solving, and team leadership, contributing to improved patient flow and satisfaction while ensuring high operational standards.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Work History

Medical Receptionist

Cahaba Medical Care
Centreville, AL
2023 - 2024
  • Managed patient check-in process, ensuring accurate data entry and verification.
  • Scheduled appointments using electronic health record system, optimizing daily clinic operations.
  • Assisted patients with insurance inquiries, enhancing overall satisfaction and support experience.
  • Collaborated with medical staff to streamline communication and improve patient flow efficiency.
  • Processed patient payments and billing inquiries, supporting financial operations within the practice.
  • Provided front desk support during peak hours, demonstrating adaptability in high-pressure situations.
  • Processed medical insurance claims and payments.
  • Obtained payments from patients and scanned identification and insurance cards.

Manager

SUBWAY®Restaurants
Jemison, AL
2018 - 2024
  • Led cross-functional teams to enhance operational efficiency and streamline project workflows.
  • Developed and implemented strategic initiatives to improve team performance and drive productivity.
  • Managed and motivated employees to be productive and engaged in work.
  • Controlled costs to keep business operating within budget and increase profits.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.

CNA

Comfort Keepers Home Care
Helena, AL
2018 - 2024
  • Provided emotional support to patients, fostering a compassionate environment.
  • Trained new staff on best practices for patient care and safety protocols.
  • Implemented infection control measures, ensuring compliance with health regulations.
  • Maintained accurate patient records using electronic health record systems efficiently.

Warehouse Worker

Hibbett Sports Warehouse
Alabaster, AL
2023 - 2023
  • Operated forklifts and pallet jacks to efficiently move inventory throughout warehouse.
  • Managed shipping and receiving processes to ensure timely order fulfillment.
  • Conducted regular inventory audits to maintain accurate stock levels and prevent discrepancies.
  • Collaborated with team members to optimize workflow and improve operational efficiency.

Medical Receptionist

American Family Care, Inc
Pelham, AL
2022 - 2023
  • Maintained organized medical records, adhering to confidentiality regulations and protocols.
  • Coordinated follow-up communications for patients post-appointment, fostering ongoing care engagement.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.

CNA

Shelby Ridge Rehab Select
Alabaster, AL
2020 - 2023
  • Administered daily living activities to enhance patient comfort and well-being.
  • Monitored vital signs, documenting changes and alerting nursing staff promptly.
  • Assisted in developing personalized care plans based on individual patient needs.
  • Collaborated with multidisciplinary teams to optimize patient care strategies.

Construction Worker

Maciel and Sons Llc
Montevallo, AL
2015 - 2021
  • Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized.
  • Worked independently in fast-paced environment while meeting productivity and quality expectations.
  • Assisted in framing, drywall installation, and finishing tasks under supervision of lead workers.
  • Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
  • Assisted with successful, time-sensitive renovations of various structures.
  • Loaded and unloaded materials onto trucks and trailers.
  • Worked on sites, installing roofs and other exterior components.
  • Finished surfaces of woodwork or wallboard in houses and buildings with paneling, paint and hand tools.

Education

High School Diploma -

Jemison High School
Jemison, AL
03-2018

Certificate of Nurse Assistant - Health Sciences

Lecroy Technacial Center
Clanton, AL
03-2018

Skills

  • Front desk operations
  • Telephone etiquette
  • Efficient appointment management
  • Healthcare terminology
  • Time management
  • Team leadership
  • Customer service
  • Complex Problem-solving
  • Effective communication
  • Positive attitude
  • Problem-solving aptitude
  • Flexibility and adaptability

Timeline

Medical Receptionist

Cahaba Medical Care
2023 - 2024

Manager

SUBWAY®Restaurants
2018 - 2024

CNA

Comfort Keepers Home Care
2018 - 2024

Warehouse Worker

Hibbett Sports Warehouse
2023 - 2023

Medical Receptionist

American Family Care, Inc
2022 - 2023

CNA

Shelby Ridge Rehab Select
2020 - 2023

Construction Worker

Maciel and Sons Llc
2015 - 2021

High School Diploma -

Jemison High School

Certificate of Nurse Assistant - Health Sciences

Lecroy Technacial Center

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