Mikayla Aldana
Chicago Heights,IL
Summary
Having worked in customer service and alike fields that require multiple skills and experience, I am confident and certain to be able to bring the professionalism that is needed to undertake any task and to ensure confidentiality and the privacy to each matter/ party.
Overview
8
8
years of professional experience
Work History
Automotive Service Advisor
McGrath Imports
05.2023 - 03.2025
- Communicate with customers about any open recalls/ repairs, repair history and diagnoses and future repairs.
- Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all. Ensuring service be done at spoken promise times.
- Communicated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
- Continuously updated personal knowledge of industry trends, new technologies, and best practices to provide the most accurate advice to customers.
Associate
Amazon FC
08.2021 - 01.2023
- Performed sorting and scanning duties to ensure orders were picked and sorted in a timely matter
- Cross trained in outbound to understand the way items were packed and sorted for punctual delivery
- Developed and implemented strategies to increase customer satisfaction and better delivery times/ dates
TSA Officer
O’Hare International Airport
01.2019 - 04.2019
- Researched & went through federal service training in order to perform proper tasks and insure passenger safety
- Interacted/explained laws & rights to passengers on daily basis (full body & luggage pat downs)
- Operated different equipment/machines in order to fulfill tasks and insure safety to passengers and Officers
- Engaged with people from different socioeconomic backgrounds as well
Reservation Agent
W5 Golf Inc.
09.2018 - 01.2019
- Responded to calls for different golf courses around the United States
- Communicated with multitude of customers & assisted with making tee time reservations
- Collected credit card information for bookings and payment
- Provided high level of customer service to each person by engaging customer and using active listening to ensure satisfaction
One on One Facilitator
Chicago Heights S.D 170
12.2016 - 08.2018
- Assisted special needs student with day to day activities
- Assisted teacher in day plans and activities for my student as well as the class
Education
Diploma -
Bloom Township High School
Chicago Heights, IL01.2015
Skills
- Microsoft Office
- Organizational
- Communication
- Data entry
- Customer satisfaction
- Customer service
- Computer proficiency
- Payment processing
- Follow-up skills
Languages
English
Native or Bilingual
Timeline
Automotive Service Advisor
McGrath Imports
05.2023 - 03.2025
Associate
Amazon FC
08.2021 - 01.2023
TSA Officer
O’Hare International Airport
01.2019 - 04.2019
Reservation Agent
W5 Golf Inc.
09.2018 - 01.2019
One on One Facilitator
Chicago Heights S.D 170
12.2016 - 08.2018
Diploma -
Bloom Township High School