Mikayla Aldana
Chicago Heights,IL
Summary
Having worked in customer service and alike fields that require multiple skills and experience, I am confident and certain to be able to bring the professionalism that is needed to undertake any task and to ensure confidentiality and the privacy to each matter/ party.
Overview
8
8
years of professional experience
Work History
Automotive Service Advisor
McGrath Imports
1301 N Elston Ave
05.2023 - 03.2025
- Communicate with customers about any open recalls/ repairs, repair history and diagnoses and future repairs.
- Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all. Ensuring service be done at spoken promise times.
- Communicated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
- Continuously updated personal knowledge of industry trends, new technologies, and best practices to provide the most accurate advice to customers.
Associate
Amazon FC
Monee, USA
08.2021 - 01.2023
- Performed sorting and scanning duties to ensure orders were picked and sorted in a timely matter
- Cross trained in outbound to understand the way items were packed and sorted for punctual delivery
- Developed and implemented strategies to increase customer satisfaction and better delivery times/ dates
TSA Officer
O’Hare International Airport
Chicago, USA
01.2019 - 04.2019
- Researched & went through federal service training in order to perform proper tasks and insure passenger safety
- Interacted/explained laws & rights to passengers on daily basis (full body & luggage pat downs)
- Operated different equipment/machines in order to fulfill tasks and insure safety to passengers and Officers
- Engaged with people from different socioeconomic backgrounds as well
Reservation Agent
W5 Golf Inc.
Flossmoor, USA
09.2018 - 01.2019
- Responded to calls for different golf courses around the United States
- Communicated with multitude of customers & assisted with making tee time reservations
- Collected credit card information for bookings and payment
- Provided high level of customer service to each person by engaging customer and using active listening to ensure satisfaction
One on One Facilitator
Chicago Heights S.D 170
Chicago Heights, USA
12.2016 - 08.2018
- Assisted special needs student with day to day activities
- Assisted teacher in day plans and activities for my student as well as the class
Education
Diploma -
Bloom Township High School
Chicago Heights, IL01.2015
Skills
- Microsoft Office
- Organizational
- Communication
- Data entry
- Customer satisfaction
- Customer service
- Computer proficiency
- Payment processing
- Follow-up skills
Languages
English
Native or Bilingual
Timeline
Automotive Service Advisor
McGrath Imports
05.2023 - 03.2025
Associate
Amazon FC
08.2021 - 01.2023
TSA Officer
O’Hare International Airport
01.2019 - 04.2019
Reservation Agent
W5 Golf Inc.
09.2018 - 01.2019
One on One Facilitator
Chicago Heights S.D 170
12.2016 - 08.2018
Diploma -
Bloom Township High School