Summary
Overview
Work History
Education
Skills
Timeline
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Mikayla Dows

Dudley,MA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Upholstery On Broadway
04.2019 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Education

Bachelor of Arts - Illustration

Massachusetts College of Art And Design
Boston, MA
12.2020

Skills

  • Client Relations
  • Order Fulfillment
  • Call Management
  • Scheduling
  • Product Knowledge
  • Consultative Sales

Timeline

Customer Service Representative

Upholstery On Broadway
04.2019 - Current

Bachelor of Arts - Illustration

Massachusetts College of Art And Design

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Mikayla Dows