Mikayla Fernandez
Rio Rancho,NM
Summary
Proven leader and effective communicator, adept at motivating teams and enhancing performance at St. James Tearoom. Skilled in employee training and problem solving, demonstrated by developing staff programs that improved team skillsets and maintained efficient and elevated service of a fine dining establishment. Excelled in adaptability and quality assurance, significantly contributing to organizational success.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Shift Lead Manager/Server
St. James Tearoom
11.2019 - Current
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Exercised composure under pressure and in escalated customer service scenarios.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Evaluated team member performance regularly, identifying areas for improvement as well as recognizing exceptional contributions to the organization''s success.
- Developed staff training programs to improve skillsets and overall team performance.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Checked guests' identification before serving alcoholic beverages.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Junior Clerk
Fernandez Financial Services
03.2020 - 05.2021
- Supported senior staff with daily administrative duties including scheduling appointments, managing calendars, and preparing documents.
- Maintained updated contact lists for easy access to crucial information helping facilitate seamless communication within the organization.
- Maintained complete and accurate files in both physical and digital formats.
- Maintained strict confidentiality of sensitive information while managing files and records accurately.
- Contributed to team success by consistently meeting deadlines for all assigned tasks and projects.
- Prepared professional correspondence on behalf of management for both internal communications and external clients or partners.
Cashier
Rocky Mountain Chocolate Factory
10.2018 - 11.2019
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Stocked, tagged and displayed merchandise as required.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Answered questions about store policies and addressed customer concerns.
Education
Bachelor of Arts - History
University of New Mexico
Albuquerque, NM05-2025
High School Diploma -
La Cueva High School
Albuquerque, NM05-2018
Skills
- Workplace safety
- Motivation techniques
- Employee training
- Cash handling
- Interpersonal skills
- Team development
- Quality assurance
- Problem-solving abilities
- Task prioritization
Certification
ServSafe Food Handlers License- 1/16/23-1/16/26
ServSafe Alcohol Servers License- 1/17/23-1/17/2026
Timeline
Junior Clerk
Fernandez Financial Services
03.2020 - 05.2021
Shift Lead Manager/Server
St. James Tearoom
11.2019 - Current
Cashier
Rocky Mountain Chocolate Factory
10.2018 - 11.2019
Bachelor of Arts - History
University of New Mexico
High School Diploma -
La Cueva High School
Similar Profiles
Lucas StraightLucas Straight
Expeditor/Dishwasher at St James TearoomExpeditor/Dishwasher at St James Tearoom
Nevaeha TorresNevaeha Torres
Server/ Market Attendant at The St James TearoomServer/ Market Attendant at The St James Tearoom
Aoife LavelleAoife Lavelle
FS Primary One Teacher at St. Joseph and St. James Primary SchoolFS Primary One Teacher at St. Joseph and St. James Primary School
Leroy HerreraLeroy Herrera
Jeweler at Sunwest SilverJeweler at Sunwest Silver
Catherine PavelskiCatherine Pavelski
Family Peer Support Navigator at Office of Family Representation and Advocacy (OFRA)Family Peer Support Navigator at Office of Family Representation and Advocacy (OFRA)