Preston Pople
Chicago,IL
Summary
Dedicated flight attendant with a strong focus on customer service, safety, and teamwork. Proven ability to enhance passenger satisfaction and maintain compliance with safety regulations.
Overview
3
3
years of professional experience
Work History
Flight Attendant
SkyWest Airlines
Chicago, IL
03.2026 - Current
- Delivered exceptional customer service while ensuring passenger safety and comfort during flights.
- Assisted in emergency procedures and safety briefings to enhance passenger awareness and preparedness.
- Collaborated with cabin crew to manage in-flight operations efficiently, maintaining smooth service flow.
- Adapted quickly to changing situations, providing timely support during delays or unexpected events.
- Conducted pre-flight inspections of safety equipment to ensure compliance with airline regulations and standards.
- Facilitated communication between passengers and flight deck, enhancing overall travel experience.
- Responded promptly to passenger inquiries and concerns, fostering a positive onboard atmosphere.
- Participated in ongoing training programs to improve skills and knowledge of airline policies and procedures.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Supported team morale through effective communication skills that fostered cooperation among diverse crew members under various circumstances.
- Answered passenger questions and provided solutions to issues arising during flights.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Provided comfort to anxious travelers through active listening, empathy, and reassurance during turbulence or other flight challenges.
- Resolved passenger conflicts and medical emergencies during flights.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Ensured safety and comfort of customers onboard aircraft.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Educated passengers about emergency equipment usage during safety demonstrations, ensuring comprehension of critical procedures.
- Coordinated with ground personnel to resolve any issues or discrepancies in a timely manner, maintaining smooth operations.
- Assisted unaccompanied minors throughout their journey by providing supervision and engaging them in age-appropriate activities or conversation.
- Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
- Prepared cabin for arrival by cleaning surfaces, restocking supplies, securing loose items, and ensuring overall orderliness.
- Managed inventory effectively, ensuring that all necessary supplies were available for each flight, while minimizing waste and costs.
- Collected trash, tidied up aisles and wiped down surfaces during and in between flights to keep cabin clean.
- Ensured timely departures by assisting with boarding procedures and efficiently stowing luggage.
- Streamlined the boarding process by assisting passengers with seat assignments and providing clear directions during busy flights.
- Relayed updates and information to passengers after confirming key details with pilot.
- Facilitated efficient meal services by accurately taking orders, serving food quickly, and managing dietary restrictions or special requests.
- Elevated onboard sales revenue by effectively promoting duty-free products and conveying the benefits of loyalty programs.
Delivery Driver
Amazon
Wauwatosa, WI
09.2025 - 02.2026
- Delivered packages efficiently within designated routes, ensuring timely service to customers.
- Operated delivery vehicle while adhering to safety regulations and company policies.
- Utilized handheld devices for tracking deliveries and confirming receipt of packages.
- Communicated proactively with dispatch regarding route changes and delivery challenges.
- Resolved customer inquiries promptly, contributing to positive service experiences and customer satisfaction.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Fostered strong relationships with customers, leading to increased loyalty and repeat business.
- Minimized company liability and risks to loads by obeying traffic laws.
- Protected people and equipment from hazardous materials by using correct procedures.
Car Salesperson
Rosen Automotive Group
Milwaukee, WI
12.2023 - 09.2025
- Assisted customers in identifying vehicle options based on preferences and budget
- Conducted vehicle demonstrations to showcase features and benefits
- Maintained up-to-date knowledge of inventory, pricing, and market trends
- Implemented strategies to enhance customer satisfaction and retention rates
- Answered telephone and email inquiries from potential customers.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Demonstrated exceptional product knowledge, allowing for personalized recommendations based on customer preferences and requirements.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Collaborated with finance team to secure optimal financing options for customers, ensuring a seamless purchasing process.
- Boosted customer satisfaction by providing comprehensive information on vehicle features and options.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Exceeded monthly sales targets through consistent follow-up and excellent negotiation skills.
- Delivered high-quality service by addressing customer concerns promptly and professionally.
- Reviewed vehicles before final delivery to validate for completed tasks such as installed add-ons and damage corrections.
- Conducted detailed market research to remain current on industry trends, competitor activity, and new product offerings.
- Facilitated clear communication between dealership and customers during the finalization of sales transactions, ensuring all parties were fully informed throughout the process.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Maintained open lines of communication with colleagues across departments to ensure a seamless experience for clients throughout the entire sales process.
- Completed registration paperwork and sales documentation.
- Improved the overall buying experience for each client by offering attentive support during test drives.
- Trained new sales staff members on company policies, procedures, and best practices in customer service delivery.
- Expanded dealership''s clientele through targeted outreach efforts, including local events and social media engagement.
- Established and devised strategy to meet personal goals consistent with dealership standards of productivity.
Education
High School Diploma -
Richmond Burton Community High School
Spring Grove, ILSkills
- Customer service
- Strong work ethic
- Attention to detail
- Team collaboration
- Hospitality service expertise
- Professional appearance
- Food and beverage service
- Verbal and written communication
- Safety procedures
- Public speaking
- Emergency procedures
- Emergency situations management
- Emergency response coordination
- FAA regulations
- Flight safety
- Cultural awareness
- Passenger safety management
Timeline
Flight Attendant
SkyWest Airlines
03.2026 - Current
Delivery Driver
Amazon
09.2025 - 02.2026
Car Salesperson
Rosen Automotive Group
12.2023 - 09.2025
High School Diploma -
Richmond Burton Community High School