Mikayla Gomez
Weatherford ,Tx
Summary
Dynamic BDC Service Representative at Jerrys Autogroup with a goal-oriented mindset and proven call center experience. Expert in appointment scheduling and follow-up procedures, achieving 100% follow-up on no-show clients. Committed to delivering exceptional customer service with a positive attitude, driving client satisfaction and operational efficiency.
Overview
2
2
years of professional experience
Work History
BDC Service Representative
Jerrys Autogroup
Weatherford, TX
04.2023 - Current
- Receives inbound client calls for service related issues
- Facilitates specific appointments for the service advisors
- Dispatches Roadside Assistance/Tow Service
- Performs outbound service campaign calls
- Follows detailed scripts for inbound/outbound calling
- Confirms all scheduled appointments Follows up on 100% of “no show” client appointments
- Maintains defined service levels
- Attends weekly department meetings
Education
Weatherford High School
Weatherford, TX06.2015
Skills
- Goal-oriented mindset
- Call center experience
- Appointment scheduling
- Follow-up procedures
- Appointment setting
- Follow-up calls
- Positive attitude
- Customer service
Languages
English
Full Professional
Spanish
Limited Working
Timeline
BDC Service Representative
Jerrys Autogroup
04.2023 - Current
Weatherford High School