Mikayla Hinton
Cincinnati,OH
Summary
Motivated, dependable, and enthusiastic individual. Many passions that stretch across different professions. More than willing to learn new skills. Studies in focus are criminal justice and psychology. Gaining experience within those topics would be ideal. Other passions outside of those are animals. Soft spot and passion for helping and caring for animals. Excel in different work environments. Viable candidate for varying professions.
Overview
4
4
years of professional experience
Work History
Server
The Eagle OTR
07.2022 - 06.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders and manage bills.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers.
- Increased sales significantly by upselling higher-end products to customers.
Server
Dewey's Pizza
10.2021 - 06.2022
- Interacted with customers with warmth and hospitality.
- Shared knowledge of menu items, enabling customers to make personal decisions based on taste and interest.
- Answered customers' questions, recommended items, and recorded order information.
- Ran food from kitchen to assigned tables; upon completion asked guests if they desired anything else.
- Utilized my outgoing and enthusiastic personality to create personable guest experiences.
Security Ambassador
Nordstrom
10.2020 - 05.2021
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences
- Conducted regular patrols of key areas to spot and control security concerns
- Investigated suspicious activities and persons to maintain security of premises
Resident Supervisor
River City Correctional Center
03.2020 - 09.2020
- Monitoring male and female residents’ movement throughout facility and day-to-day activities in their pods.
- Assisted residents with transitioning into new living environment.
- Supported personal needs of residents dealing with diverse conditions.
- Promoted positive relations between residents and staff.
- Deescalating conflicts between residents.
- Enforcing rules and procedures for residents to maintain safety and security in facility.
- Entering reports on resident behavior and other types of incidents.
- Monitored residents' behavior and responded to disciplinary issues in accordance with established policies.
- Assisting throughout intake process.
- Watching cameras and keeping control of all doors in facility watching who comes in and out.
Target Security Specialist
Target
05.2019 - 02.2020
- Performed guard duties by making judgment decisions within proper policy and procedures
- Provided safety reports and data analysis to building managers to inform security processes
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices
- Secured premises and personnel by patrolling property and monitoring surveillance equipment
Education
Bachelor of Science - Criminal Justice
University of Cincinnati
Cincinnati, OH12.2024
Skills
- High-Energy and Stamina
- Natural Leadership
- Time Management
- Warm and Friendly
- Adaptable and Flexible
- Hospitality Service Expertise
- Troubleshooting
- Complex Problem-Solving
- Critical Thinking
Timeline
Server
The Eagle OTR
07.2022 - 06.2023
Server
Dewey's Pizza
10.2021 - 06.2022
Security Ambassador
Nordstrom
10.2020 - 05.2021
Resident Supervisor
River City Correctional Center
03.2020 - 09.2020
Target Security Specialist
Target
05.2019 - 02.2020
Bachelor of Science - Criminal Justice
University of Cincinnati
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