Mikayla Jensen
Fort Worth,TX
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
American Collectors
07.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Quality Control
GoTrg
07.2022 - 07.2024
- Inspect products to ensure products are wiped of user data for re-sale
- Report to supervisor any discrepancies.
- Reduced waste and increased sustainability by optimizing quality control processes.
- Performed quality control on equipment according to standard procedures.
CSR Front Desk
Farmers Insurance
05.2020 - 07.2022
- Made inbound and outbound calls
- Scheduled appointments
- Took payments.
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
Licensed Account Manager/CSR
Allstate Insurance (Meckel Family)
05.2018 - 01.2020
- Took about 40 calls a day
- Took messages scheduled appointments
- Extensive legal and policy knowledge
- Can assist with filing claims
- Obtained my personal lines license.
Education
Certificate of AUTOCAD Drafting Arch. -
North Idaho College
Coeur D'Alene, ID12.2016
High school diploma -
Lakeland High School
Rathrum, ID06.2014
Skills
- Microsoft Applications
- Google Docs
- Excel
- Multi-tasking
- Problem solving
- Customer Service
- Team Player
- Collections Experience
- Conflict Resolution
- Public speaking
- Active Listening
- Data Analysts
- Time Management
- Insurance Knowledge
- Problem-solving abilities
- Complaint Handling
Certification
Personal Lines License, 08/14/20, 12/31/22, Idaho, 790885
Timeline
Customer Service Representative
American Collectors
07.2024 - Current
Quality Control
GoTrg
07.2022 - 07.2024
CSR Front Desk
Farmers Insurance
05.2020 - 07.2022
Licensed Account Manager/CSR
Allstate Insurance (Meckel Family)
05.2018 - 01.2020
Certificate of AUTOCAD Drafting Arch. -
North Idaho College
High school diploma -
Lakeland High School
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