MIKAYLA MANZUR
Oakland,CA
Overview
6
6
years of professional experience
Work History
Data Entry Clerk
Skilled Nursing Pharmacy
Hayward, USA
10.2024 - Current
- Enter and process prescription orders for patients in skilled nursing facilities, ensuring information is accurate and complete.
- Review incoming prescription information and identify missing or incorrect details that may delay medication processing.
- Managed high volume of patient and prescription information, ensuring accuracy, confidentiality, and attention to detail.
- Communicated with nurses and facility staff by phone to provide medication status updates, explain prescription holds or delays, and resolve order-related issues.
- Coordinate with pharmacists, nurses, and other pharmacy staff to help ensure patients receive medications in a timely manner.
- Prioritize urgent and time-sensitive medication requests while assisting with multiple facility needs throughout the shift.
- Scheduled drivers for prompt retrieval of prescriptions for emergency medication needs. to retrieve prescriptions from nearby pharmacies for emergency medication needs.
Front Desk Associate
ALAMEDA FITNESS AND SPA
Alameda, USA
08.2023 - 09.2024
- Secured memberships by providing gym tours and answering questions effectively.
- Managed transactions for gym members, handled purchases of drinks, snacks, and day passes, and provided tailored recommendations for gym passes to maximize membership benefits.
- Monitored phone and resolved queries in a timely manner, addressing issues over the phone to minimize in-person visits and enhance customer convenience.
Shift Lead
HUMPHRY SLOCOMBE
Emeryville, USA
08.2023 - 09.2024
- Successfully provided friendly and efficient customer service by recommending flavors and toppings, serving customers quickly, and encouraging them to try samples to explore their preferred flavors, enhancing their experience and satisfaction.
- Coordinated with team members during peak hours to efficiently manage customer orders, improving service speed and customer satisfaction.
- Ensured clean and organized workspace by regularly wiping down counters and tables and mopping floors, creating a safe environment for workers and customers.
Guest Experience Guide
SANDBOX VR
Emeryville, USA
06.2022 - 08.2023
- Recommended games based on age group and desired experience, explaining equipment setup and operation to enhance customer satisfaction and enjoyment.
- Resolved technical issues promptly to maintain store schedule and operational efficiency, contributing to overall customer satisfaction.
- Sanitized equipment after customer experiences to uphold cleanliness standards and ensure a hygienic environment.
Customer Service Associate
BOBA CAFE
Riverside, USA
03.2022 - 05.2022
- Conducted operations by taking orders in person and addressing phone inquiries, ensuring smooth order placement for pickup.
- Prepared boba drinks and packaged ready-to-serve food orders for on-time delivery to customers.
- Executed dishwashing and sanitation procedures at the end of each night to maintain cleanliness and hygiene standards.
Lead Student Organizer
YOUTH TOGETHER INTERNSHIP
Oakland, USA
04.2020 - 05.2021
- Coordinated development and execution of event that empowered youth leaders to voice perspectives and concerns.
- Designed and executed a comprehensive workshop to instruct students on effective time management strategies and techniques.
- Conducted phone banking to promote and garner support for initiatives and propositions created by our team.
Education
Bachelor of Science - Information Systems
SAN FRANCISCO STATE UNIVERSITY
San Francisco, CA06-2026
Sociology -
COLLEGE OF ALAMEDA
Alameda, CA05-2023
Sociology -
UNIVERSITY OF CALIFORNIA, RIVERSIDE
Riverside, CA12-2022
Skills
- Data management
- Data processing
- Data accuracy
- Order management
- Attention to detail
- Customer Service
- Customer service management
- Effective communication
- Verbal and written communication
- Problem resolution
- Issue resolution
- Time management
- Team collaboration
- Excel
- Order management
Hobbies and Interests
- Project management
- Data Analytics
- Cyber Security
- Marketing
- Healthcare
Languages
- English
- Some Spanish
Timeline
Data Entry Clerk
Skilled Nursing Pharmacy
10.2024 - Current
Front Desk Associate
ALAMEDA FITNESS AND SPA
08.2023 - 09.2024
Shift Lead
HUMPHRY SLOCOMBE
08.2023 - 09.2024
Guest Experience Guide
SANDBOX VR
06.2022 - 08.2023
Customer Service Associate
BOBA CAFE
03.2022 - 05.2022
Lead Student Organizer
YOUTH TOGETHER INTERNSHIP
04.2020 - 05.2021
Bachelor of Science - Information Systems
SAN FRANCISCO STATE UNIVERSITY
Sociology -
COLLEGE OF ALAMEDA
Sociology -
UNIVERSITY OF CALIFORNIA, RIVERSIDE