MIKAYLA MARTINEZ
Rochester,NY
Summary
Passionate content strategist skilled in research, writing and editing a broad range of content. Proficient in online content design, user experience research and solutions, and working quickly to produce exceptional deliverables. Works independently to write interesting, clean and clear copies. Excellent communication talents, relationship-building skills, and performance under pressure within tight deadlines.
Overview
4
4
years of professional experience
Work History
Client Services Coordinator
Scott Miller and Spa
Rochester, NY
10.2024 - Current
- Provided assistance to clients with inquiries, concerns, and requests for information.
- Maintained accurate records of all scheduled appointments utilizing a database system.
- Personalized client experience identifying unique needs and providing information and services to match.
Human Resources Intern
Wegmans
Rochester, NY
05.2024 - Current
- Created job trainings for new roles within the organization.
- Conducted research and worked with subject matter experts to ensure accuracy of course materials.
- Developed and maintained learning content for online courses using a variety of software tools.
Dairy Customer Service Representative
Wegmans
Rochester, United States
04.2022 - 05.2024
- Analyzed customer inquiries, timely placed back orders and special orders.
- Alternated dairy products in inventory by observing first-in and first-out approaches to keep store shelves organized and efficiently stocked with 3 to 4 other coworkers multiple times throughout each shift.
- Ensured that all food safety regulations are followed when storing and handling dairy products.
Team Member/Shift Leader
Fire Crust
Rochester, NY
06.2021 - 01.2022
- Supervised and trained other team members in the making and taking of orders, maintaining a clean environment, and cashing customers out daily.
- Oversaw and completed balancing of cash registers and reconciled transactions during every closing shift.
Education
Bachelor of Arts - Communication
University at Buffalo, The State University of New York
05.2024
High School Diploma -
Eastridge Senior High School
Rochester, NY05-2020
Skills
- Sales trends
- Fluent in Microsoft Office Applications
- Sales
- Exceptional Customer Service
- Employee training
- Training delivery
- Organizational Performance
- Training Materials Development
Timeline
Client Services Coordinator
Scott Miller and Spa
10.2024 - Current
Human Resources Intern
Wegmans
05.2024 - Current
Dairy Customer Service Representative
Wegmans
04.2022 - 05.2024
Team Member/Shift Leader
Fire Crust
06.2021 - 01.2022
Bachelor of Arts - Communication
University at Buffalo, The State University of New York
High School Diploma -
Eastridge Senior High School