Mikayla Michaels
Castle Rock
Summary
Dynamic Shift Lead Manager at Camp Bow Wow with a proven track record in enhancing customer satisfaction and optimizing inventory management. Skilled in problem-solving and team motivation, I excel in high-pressure environments, ensuring efficient operations and employee training. Committed to maintaining safety and delivering exceptional service, I consistently achieve positive client experiences. Being able to be a team leader able to work independently or well with others. Very communicative able to speak clearly and well making sure employee's understand me. Being able to stay calm and collected in high stress environments. Being kind easy to talk too no tension. Able to multitask and to get the tasks done within a timely manner. Responsible worker able to show up to my shifts on time with out calling out.
Overview
9
9
years of professional experience
Work History
Shift Lead Manager
Camp Bow Wow
500 First St, Castle Rock CO
08.2018 - 03.2025
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
- Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
- Managing employee's activity and dog activity
- Medications for dogs,making sure dogs were eating in the environment they were at.
- Locking doors responsible for dogs being content overnight
Cashier
TJMAXX
6374 Promenade Pkwy
10.2017 - 05.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Communicated to customers to make sure their satisfactions were met while they were shopping at the store
- Problem solving abilities capable to handle customers complaints and be able to solve the issue efficiently
- Multitasking ability to manage multiple tasks simultaneously
- Teamwork willing to collaborate with colleagues to ensure smooth store operations
- Knowledge of store policies understanding of TJ Maxx's return policies, promotions, and procedures
Birthday Party Host
Castle Rock Recreation Center
2301 Woodlands Blvd Castle Rock CO 80104
01.2016 - 09.2016
- Ensured a memorable event for clients by creating personalized and themed party environments.
- Enhanced guest experiences by organizing and executing engaging birthday party activities.
- Maintained high standards of cleanliness and safety within the party area, contributing to positive client reviews and recommendations.
- Protected young guests by monitoring activities and maintaining strong perimeter for activities.
- Organizing and facilitated engaging activities and games for children's birthday parties
- Providing excellent customer service to parents and guests addressing any concerns or special request
- Coordinated with vendors for food entertainment and supplies
Education
High School Diploma -
Castle View High School
5254 N Meadows Dr Castle Rock CO 8010905-2018
Skills
- Team motivation
- Workplace safety
- Employee training
- Policy enforcement
- Responsible able to get my tasks done efficiently
- Efficient with my work paying attention to detail
- Honesty able to be straight forward and honest to co workers or management
- Able to work with other or independently
- Problem Solving under high stress environments
- Time Management
- Leadership making sure my employee's know what to do
- Attention to Detail
Timeline
Shift Lead Manager
Camp Bow Wow
08.2018 - 03.2025
Cashier
TJMAXX
10.2017 - 05.2018
Birthday Party Host
Castle Rock Recreation Center
01.2016 - 09.2016
High School Diploma -
Castle View High School
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