Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Mikayla Smith

Orlando

Summary

Dynamic and results-driven professional with extensive experience at Holiday Retirement and Walt Disney World Resort. Proven ability in high-volume dining environments, excelling in customer service and cash handling. Recognized for adaptability and collaboration, consistently enhancing guest experiences while training new staff and maintaining operational efficiency.

Overview

8
8
years of professional experience

Work History

Server

Holiday Retirement
09.2017 - 08.2021
  • Maintained, cleaned, and organized dining facilities to uphold hygiene standards.
  • Explained menu items and recommended appropriate suggestions for food allergy concerns.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with kitchen and servers during busy hours for efficient workflow and excellent guest experiences.

Hostess

Walt Disney World Resort
01.2024 - Current
  • Cross-trained to handle different roles, including tending the bar, assignor, trainer, and general teller.
  • Demonstrated strong multitasking skills, such as assigning tables, greeting guests, and assisting servers during peak hours.
  • Trained new hostesses on customer service, restaurant policies, and maintaining efficient work habits.
  • Maintained accurate drawer balances up to $14k.
  • Efficiently opened/closed bar according to established procedures, ensuring preparedness for each shift.
  • Assisted with inventorying beverage stock and bar supplies.

Education

Environmental Studies And Sustainability

Michigan State University
East Lansing, MI
05-2023

Skills

  • Customer service
  • Adaptability
  • Collaboration
  • Product Knowledge
  • Critical Thinking
  • Multitasking
  • Cash Handling
  • High-Volume Dining
  • Conflict Resolution

Languages

English
Native or Bilingual
Spanish
Professional Working

Timeline

Hostess

Walt Disney World Resort
01.2024 - Current

Server

Holiday Retirement
09.2017 - 08.2021

Environmental Studies And Sustainability

Michigan State University

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