Mikayla Smith
Addison,TX
Summary
Results-driven Assistant General Manager skilled in operations management and team leadership. Expertise in inventory control and financial reporting, with a proven ability to enhance service efficiency and foster a positive work environment.
Overview
7
7
years of professional experience
Work History
Assistant General Manager
UNCO- Leela's Wine Bar
Dallas, TX
07.2024 - Current
- Assisted in managing daily operations and staff scheduling to enhance service efficiency.
- Executed inventory management processes, ensuring optimal stock levels and minimizing waste.
- Coordinated staff training sessions to improve customer service standards and operational consistency.
- Streamlined communication between front-of-house and back-of-house teams, enhancing workflow efficiency.
- Monitored financial transactions and reconciled daily sales reports for accuracy and compliance.
- Fostered a positive team environment through effective conflict resolution and performance feedback initiatives.
Interim General Manager
UNCO- Leela's Wine Bar
Dallas, TX
02.2026 - 06.2026
- Led daily operations to ensure efficient service and customer satisfaction.
- Oversaw financial management, ensuring adherence to budgetary guidelines and profitability targets.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Coordinated marketing initiatives, increasing brand visibility and customer engagement.
Beverage Manager
UNCO-Leela's Wine Bar
Dallas, TX
02.2023 - 07.2024
- Trained staff on wine selection and pairing techniques to improve service quality.
- Oversaw daily operations, ensuring smooth workflow, excellent customer service, and efficient problem resolution.
- Managed inventory control processes to minimize waste and optimize stock levels.
- Oversaw daily bar operations, ensuring adherence to health and safety regulations.
- Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
- Improved average wine and alcohol spend per guest through curation, service training, and hands-on hospitality.
Service Manager
UNCO- HG Sply Co.
Dallas, TX
07.2022 - 02.2023
- Oversaw daily operations to ensure exceptional customer service and satisfaction.
- Trained and mentored team members on best practices and service protocols.
- Implemented process improvements that enhanced operational efficiency and reduced wait times.
- Developed staff schedules to align with peak business hours for optimal service delivery.
- Collaborated with upper management to develop strategic initiatives aimed at improving service quality.
- Hired, trained and supervised team of service staff members to meet business goals.
Server
UNCO- Hero
Dallas, TX
10.2019 - 03.2022
- Delivered exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Trained new servers on menu items, service standards, and operational procedures.
- Resolved customer complaints promptly to enhance guest satisfaction and loyalty.
Education
Bachelor of Arts - Education
Western Governors University
Salt Lake City, UT06-2028
Skills
- Staff management
- Inventory control
- Operations management
- Staff hiring and development
- Payroll administration and timekeeping
- Training and development background
- Employee scheduling
- Financial reporting
- Workflow coordination
- Team leadership expertise
Languages
English
Native or Bilingual
Timeline
Interim General Manager
UNCO- Leela's Wine Bar
02.2026 - 06.2026
Assistant General Manager
UNCO- Leela's Wine Bar
07.2024 - Current
Beverage Manager
UNCO-Leela's Wine Bar
02.2023 - 07.2024
Service Manager
UNCO- HG Sply Co.
07.2022 - 02.2023
Server
UNCO- Hero
10.2019 - 03.2022
Bachelor of Arts - Education
Western Governors University