MIKAYLA Walker
Douglasville,GA
Summary
Dynamic Office Manager with proven expertise at Fletchers Xtreme-Help Services, excelling in operations management and employee training. Recognized for optimizing workflows and enhancing organizational performance. Proficient in Microsoft Office and committed to delivering exceptional customer service, fostering collaboration, and ensuring quality in all administrative functions.
Overview
14
14
years of professional experience
Work History
Office Manager
Fletchers Xtreme-Help Services
Mableton, United States
06.2019 - Current
- Supervised and coordinated efforts of entire company team to achieve operational goals.
- Planned and established office management systems, enhancing overall organizational performance.
- Standardized office processes, regulated communications, and created efficient filing systems.
- Trained new employees on office practices and procedures for seamless integration.
- Managed master office calendar to schedule appointments, meetings, and travel effectively.
- Processed daily invoices and payments, ensuring accuracy in accounting records.
- Maintained strong working relationships with co-workers and management to foster collaboration.
- Delegated administrative tasks while overseeing their execution to ensure quality completion.
Office Assistant
Supreme Tax & Business Solutions
Austell, United States
01.2017 - 05.2019
- Operated photocopiers, scanners, voicemail systems, and facsimile machines.
- Answered telephone calls, took messages, and distributed messages to appropriate personnel.
- Proofed documents, organized records, reports, and files.
- Responded to customer inquiries via email and telephone.
- Prepared meeting agendas, transcribed minutes, and circulated communications to staff members.
- Maintained organized internal filing systems for digital and hardcopy documentation.
- Prepared letters, correspondences, reports, and marketing collateral.
- Managed office calendars and made other arrangements for meetings, travel, and special events.
- Organized, ordered and restocked office supplies to keep staff efficient and productive.
- Answered calls on multi-line telephone system to direct callers, provide information and make appointments.
- Kept office documents well-organized and quickly retrieved files for team members.
Medical Assistant
Health and aging clinic
Atlanta, United States
10.2011 - 08.2012
- Assisted physicians and clinicians with examinations, procedures, and monitoring vital signs.
- Maintained cleanliness of examination rooms and treatment areas to ensure readiness.
- Measured vital signs including pulse rate, temperature, blood pressure, weight, and height.
- Administered injections, dressed wounds, and collected lab specimens for testing.
- Recognized for efficiency in handling administrative duties such as scheduling and record-keeping.
- Engaged with patients to establish rapport and enhance comfort during visits.
- Reviewed pre-visit requirements for exams and verified availability of test results in EMR.
- Updated patient information and vital signs in electronic medical records or hospital databases.
Education
Certificate - Medical assistant
Sanford Brown
Atlanta, Ga10-2011
High School Diploma -
South Atlanta High School
Atlanta, Ga10-2008
Some College (No Degree) -
Payne College
Augusta, GASkills
- Administrative support and oversight
- Employee training and supervision
- Operations management
- Workflow optimization
- Customer service excellence
- Microsoft Office proficiency
- Office management software expertise
Timeline
Office Manager
Fletchers Xtreme-Help Services
06.2019 - Current
Office Assistant
Supreme Tax & Business Solutions
01.2017 - 05.2019
Medical Assistant
Health and aging clinic
10.2011 - 08.2012
Certificate - Medical assistant
Sanford Brown
High School Diploma -
South Atlanta High School
Some College (No Degree) -
Payne College