Summary
Overview
Work History
Education
Skills
Timeline
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Mikayla Wilder

Mikayla Wilder

Summary

A variety of experience in fast paced positions, combined with 15 years of customer service experience, prepare me to take on a new role by beginning training as an ABA or Behavioral Health Tech. Open to branching out into the general Behavioral Health field as well as just ABA. Works well with children, animals, and in a team. Consistent with maintaining a positive outlook on a daily basis, and enjoy using communication skills keeping clients satisfied and happy. Lastly, taking pride in continuously staying self motivated and focused.

Overview

15
15

Years of customer service experience

15
15

Years of professional experience

Work History

Pet Sitter and Walker

Self
01.2016 - Current

Veterinary Receptionist

The Center for Animal Wellness
02.2022 - 05.2023
  • Maintained a rewarding position mainly at the front desk of the clinic, including triaging risk of reactivity, taking calls, making appointments, and handling payments.
  • Streamlined office operations for increased efficiency by organizing files and maintaining a clean reception area.
  • Improved client retention by providing exceptional customer service to pet owners in person and over the phone.

Receptionist

Eon Enterprises
05.2019 - 05.2021
  • Answered a high volume of customer phone calls and emails, assisted sales reps, managed the customer service office, and helped with various projects.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Increased customer retention rates through exceptional communication skills and problem-solving abilities.

Education

High School Diploma -

Front Range Academy

Skills

  • Communication Skills with clients and fellow staff
  • Personally responsible for business keys and opening and closing down establishment
  • Dispensing and filling medications, accuracy assurance
  • High volume multi-tasking
  • Microsoft Office programs
  • Animal Behavior Monitoring
  • Operating systems experience
  • Animal handling and care
  • Schedule Coordination
  • Accepting different types of payments

Timeline

Veterinary Receptionist

The Center for Animal Wellness
02.2022 - 05.2023

Receptionist

Eon Enterprises
05.2019 - 05.2021

Pet Sitter and Walker

Self
01.2016 - Current

High School Diploma -

Front Range Academy

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Mikayla Wilder