Mikayla Antoine
Boston,MA
Summary
A recent Kinesiology graduate motivated to advance current medical career and a quick learner seeking to further skills in research. With knowledge and experience in preparing and conducting research. Previous success in completing projects in a timely manner, effectively communicating with both coworkers and patients served.
Overview
5
5
years of professional experience
Work History
Patient Care Coordinator
Mass General Hospital
Boston, MA
09.2023 - Current
- Maintained confidentiality of patient data and condition to safeguard health information.
- Provided support and guidance to patients and families to navigate healthcare systems.
- Greeted and assisted patients with check-in procedures.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Worked with patients to schedule tests and procedures.
- Managed over 30+ patients per day.
Research Intern
Delaware State University/Delaware Center for Neuroscience Research
Dover, DE
06.2023 - 07.2023
- Human subject research
- Coordinated, recruited, and facilitated research that focused on advancing current knowledge of neuroscience; prolonging effects of Parkinson’s Disease
- Screened subjects for eligibility in accordance with study protocol, participated in informed consent process, maintained study files
- Reviewed and researched prior studies/literature reviews
- Collected and analyzed data concerning muscle strength and benefits of exercise
- Attended meetings and presentations to learn project details.
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
- Gathered, arranged, and corrected research data to create representative graphs and charts highlighting results for presentations.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
Referral/Authorization Specialist
Delaware Medical Care
Smyrna, DE
10.2021 - 02.2023
- Daily tasks include gaining authorization for patients insurance (i.e. doctor visits, medication) 10+ patient cases daily
- Handle 70+ patient phone interactions daily, in regards to medication refills, appointment times
- Integrated and coordinated with different medical drug reps in order to gain more knowledge for authorizations
- Created templates in order to help with prior authorizations and referrals for fellow co-workers
- Has sufficient knowledge on several insurance companies and their policies
- Knowledge in HIPAA,CPT Codes,ICD-10
- Responded to inquiries from healthcare providers regarding prior authorization requests.
- Analyzed medical records and other documents to determine approval of requests for authorization.
- Evaluated clinical criteria for approval or denial of services requiring pre-authorization.
- Reached out to insurance carriers to obtain prior authorization for testing and procedures.
- Reviewed appeals for prior authorization requests and communicated with payers to resolve issues.
- Researched denied claims and contacted insurance companies to resolve these issues.
- Maintained confidentiality of patient finances, records, and health statuses.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
Call Center Representative
Delaware State University
Dover, DE
09.2018 - 09.2020
- Assisted students and families of Delaware State University with questions on financial aid and general student account questions
- Provided assistance to university financial aid counselors
- Educated all students of their responsibilities financially and any other infractions on their account
- Interacted with 50+ plus students/parents daily
- Responded to customer calls and emails to answer questions about f balance/holds on student accounts
- Achieved high satisfaction rating through proactive one-call resolutions of student/parent issues
Education
Bachelor of Science - Kinesiology
Delaware State University
Dover, DE05.2023
High School Diploma -
. O’Bryant High School of Mathematics & Science
Kinesiology
John, Roxbury, MA06.2017
Skills
- Proficient in Microsoft Word, Excel, PowerPoint
- Public Speaking
- Customer service
- Leadership
- Scientific Writing
- Literature Review
- Meta-analysis
- Medical Terminology
- Healthcare operations
- Relationship building
- Organizational skills
- Multitasking ability
- Scheduling
- Patient education
- Verbal and written communication
Accomplishments
- Setting a parameter for muscle models that aid in performance and stability — Delaware State University
- My capstone and internship focused on identifying specific stereotype movements that are beneficial to controlling the progression of PD, and characterizing key components of ankle joint stability as it relates to stereotype movements
- Won 2nd place at the Delaware State University symposium in the physics/neuroscience section.
Timeline
Patient Care Coordinator
Mass General Hospital
09.2023 - Current
Research Intern
Delaware State University/Delaware Center for Neuroscience Research
06.2023 - 07.2023
Referral/Authorization Specialist
Delaware Medical Care
10.2021 - 02.2023
Call Center Representative
Delaware State University
09.2018 - 09.2020
Bachelor of Science - Kinesiology
Delaware State University
High School Diploma -
. O’Bryant High School of Mathematics & Science