Mikayla Martorano
Gorham,Maine
Summary
Compassionate professional with experience in healthcare and hospitality. Known for exceptional service delivery, strong interpersonal skills, and effective teamwork in implementing care plans and ensuring patient comfort. Excels in communication, empathy, and time management to enhance patient comfort and trust.
Overview
6
6
years of professional experience
5
5
Certifications
Work History
Certified Nursing Assistant
Mercy Hospital
Portland , Maine
03.2025 - Current
- Monitored vital signs, reporting changes to nursing staff for timely intervention.
- Maintained clean and safe environment for all residents, adhering to health standards.
- Collaborated with team members to effectively implement individualized care plans.
- Assisted residents with mobility and physical exercises to promote wellness.
- Documented patient information accurately in electronic health records, ensuring compliance.
- Responded promptly to call lights and addressed patient needs efficiently.
- Facilitated activities of daily living, including bathing, grooming, and dressing.
- Supported non-ambulatory residents with range of motion exercises to enhance mobility.
Longshoreman
Ports America
Portland , Maine
05.2024 - Current
- Executed mooring and unmooring procedures with precision and efficiency.
- Monitored weather conditions to identify potential delays or hazards.
- Collaborated with diverse coworkers to meet operational objectives.
- Organized and prioritized daily tasks to enhance goal attainment.
- Provided safe docking assistance for vessel arrivals and departures.
- Followed captain or harbor master's instructions promptly and accurately.
- Adapted quickly to directives, ensuring seamless execution of tasks.
Bartender/Server
Smoked
Windham, Maine
04.2023 - 08.2025
- Delivered exceptional customer service in a fast-paced bar environment.
- Maintained cleanliness and organization of bar area during shifts.
- Managed inventory levels and restocked supplies as needed throughout shifts.
- Engaged customers to create a welcoming atmosphere at the bar.
- Collaborated with kitchen staff for timely delivery of orders to guests.
- Operated cash register and POS system for accurate transactions.
- Monitored guests' alcohol consumption to prevent over-intoxication or underage drinking.
- Crafted unique cocktails using premium spirits and fresh ingredients.
Certified Nursing Assistant
Maine Veterans Home
Scarborough, Maine
05.2022 - 03.2025
- Collaborated with team to implement care plans effectively, ensuring optimal patient outcomes.
- Maintained accurate patient records for medical staff review, documenting conditions and progress.
- Monitored vital signs and reported changes to nursing staff promptly.
- Fostered strong relationships with patients and families, providing emotional support and companionship.
- Assisted patients with daily living activities, promoting hygiene and overall wellness.
- Safeguarded patient privacy by adhering strictly to HIPAA protocols.
- Executed thorough housekeeping duties to maintain clean, safe environments for residents.
- Participated in training sessions and educational programs to enhance caregiving skills.
Hostess
Dimillos
Portland, Maine
04.2020 - 08.2022
- Greeted and seated guests efficiently, creating a welcoming atmosphere.
- Managed reservation system to optimize seating arrangements and minimize wait times.
- Coordinated with servers to ensure timely service and guest satisfaction.
- Answered phone inquiries to schedule reservations and address service questions promptly.
- Maintained cleanliness of entrance area, ensuring readiness for incoming guests.
- Trained new staff on hostess duties and restaurant procedures effectively.
- Handled guest inquiries and concerns professionally, escalating major issues as needed.
- Monitored dining flow to enhance guest experience and support server efficiency.
Education
High School Diploma -
Gorham High School
Gorham, Maine06-2022
Business Administration And Management
Central Maine Community College
MaineSkills
- Communication skills
- Attention to detail
- Active listening
- Positive attitude
- Documentation and reporting
- Strong interpersonal skills
- Relationship building
- Social media
- Dedicated team player
- Coachable
- Fast learner
Certification
BLS
Accomplishments
Good Samaritan Award, received from Portland Fire Department Board of Merit, 2025 - Successfully revived a gentleman who was in cardiac arrest.
Timeline
Certified Nursing Assistant
Mercy Hospital
03.2025 - Current
Longshoreman
Ports America
05.2024 - Current
Bartender/Server
Smoked
04.2023 - 08.2025
Certified Nursing Assistant
Maine Veterans Home
05.2022 - 03.2025
Hostess
Dimillos
04.2020 - 08.2022
High School Diploma -
Gorham High School
Business Administration And Management
Central Maine Community College