Mike Anderson
Tyler,TX
Summary
Dependable and successful in providing fast, high-quality customer service to guests. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff, and management. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Motivated with an engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable experiences. A hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level position. Ready to help the team achieve company goals.
Overview
3
3
years of professional experience
Work History
Server
The Grove Kitchen And Gardens
Tyler, TX
08.2022 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Host, Server, Busser, Barback
Twelve Kitchen And Cocktails
Tyler, TX
05.2021 - 08.2022
- Served food and beverages promptly with focused attention to customer needs.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
Cashier
Super 1 Foods
Tyler, TX
03.2020 - 05.2021
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Performed cash, card and check transactions to complete customer purchases.
- Learned duties for various positions and provided backup at key times.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
Education
No Degree - Physical Therapy Assistance
Tyler Junior College
Tyler, Tx05.2025
Skills
- Food and Beverage Pairings
- Dining Crew Workflow Optimization
- Banquet Coordination
- Menu Memorization
- Billing and Payment Processing
- Quality Control
- Item Promotion
- Front of House Display Creation
- Cash Register Operations
- Stocking and Replenishing
- Cash Handling
- Wine and Liquor Service
Timeline
Server
The Grove Kitchen And Gardens
08.2022 - Current
Host, Server, Busser, Barback
Twelve Kitchen And Cocktails
05.2021 - 08.2022
Cashier
Super 1 Foods
03.2020 - 05.2021
No Degree - Physical Therapy Assistance
Tyler Junior College