Mike Cho
Houston,TX
Overview
7
7
years of professional experience
Work History
General Manager
Queens Beauty Supply
08.2020 - 12.2023
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Developed and maintained relationships with customers and suppliers through account development.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Analyzed market trends and competitor activities to create competitive advantages.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
General Manager
Cypress Beauty Supply
05.2017 - 06.2020
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Education
High School Diploma -
Westfield High School
Houston, TXSkills
- Quality Management
- Program Administration
- Expense Control
- Loss Prevention
Timeline
General Manager
Queens Beauty Supply
08.2020 - 12.2023
General Manager
Cypress Beauty Supply
05.2017 - 06.2020
High School Diploma -
Westfield High School