Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mike Cobb

Charlotte,NC

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

4
4
years of professional experience
1
1
Certification

Work History

1st Assistant Store Manager

Zumiez Retail
08.2021 - 11.2022
  • Managed store to promote clean, neat and easy-to-shop environment.
  • Supervised and coached Retail Associates in providing prompt and friendly service at registers, customer service desk, fitting rooms and sales floor.
  • Managed inventory control, cash control and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Analyzed and interpreted store trends to facilitate planning.

Shift Leader

Five Guys Burger And Fries
12.2019 - 02.2021
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Resolved conflicts between employees to maintain positive and productive work environments.

Area Leader

Chick-fil-A
07.2018 - 11.2019
  • Worked in fast-paced environment with sense of urgency to serve guests quickly.
  • Understood cooking techniques and fundamentals to maximize safe food handling.
  • Delivered instructions clearly and respectfully to avoid errors due to miscommunication.
  • Kept kitchen up to code for health and safety inspections.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.

Education

High School Diploma -

Central Academy Of Technology And Arts
Monroe, NC
04.2021

Skills

  • Customer Service
  • Team Leadership
  • Multitasking and Organization
  • Loss Prevention Procedures
  • Recruiting and Hiring
  • Sales Expertise
  • Shrink Minimization
  • Management Training

Certification

Microsoft Office Specialist

Timeline

1st Assistant Store Manager

Zumiez Retail
08.2021 - 11.2022

Shift Leader

Five Guys Burger And Fries
12.2019 - 02.2021

Area Leader

Chick-fil-A
07.2018 - 11.2019

High School Diploma -

Central Academy Of Technology And Arts

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