Telisa Hylton-Estrada

• Ensured store operations ran smoothly and efficiently while adhering to company policies.
• Supervised staff, monitored performance, and provided feedback and coaching.
• Developed and implemented strategies to improve customer service levels.
• Maintained accurate inventory records by monitoring stock levels, ordering merchandise, and tracking shipments.
• Provided guidance to team members on how to handle difficult customers or situations.
• Resolved customer complaints quickly and professionally to ensure customer satisfaction.
• Monitored employee attendance records and maintained a safe working environment for all staff members.
• Prepared weekly schedules for employees based on staffing needs.
• Oversaw the daily operations of the store, ensuring that tasks were completed in a timely manner.
• Recruited, trained, evaluated, coached, mentored and disciplined personnel according to established procedures.
• Conducted regular meetings with staff to discuss progress towards goals.
• Implemented effective loss prevention measures to reduce shrinkage in the store.
• Managed cash handling processes including deposits and withdrawals.
• Handled administrative duties such as budgeting, payroll processing.
• Trained and mentored associates to teach daily tasks and procedures.
• Monitored employee performance and identified performance gaps for corrective action.
• Strengthened work flow productivity by hiring, managing and developing top talent.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

• Identified needs of customers promptly and efficiently.
• Conferred with management and subordinates to resolve problems or complaints.
• Upheld company standards and compliance requirements for operations.
• Checked orders for quality and completeness.
• Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
• Educated customers about offerings, promotions and pricing to boost sales.
• Supervised and led employees to maintain productivity and customer service levels.
• Supervised, trained and guided team by coaching on daily activities.
• Trained new hires on job duties, safety protocols, and company policies and procedures.
• Greeted customers, provided excellent customer service, and answered inquiries in a timely manner.
• Performed general housekeeping duties such as stocking shelves, organizing merchandise, and cleaning work areas.
• Assisted pharmacy staff with prescription filling and other tasks as needed.
• Verified patient information to ensure accuracy of prescriptions filled.

Adhered to HIPAA regulations when handling confidential patient information.